Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Network Support Engineer image - Rise Careers
Job details

Network Support Engineer

Hello,

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you

Job title: Network Support Engineer

Location: Chicago, IL or Greenwich, CT

Position: Fulltime / Permanent role

Job Description:

The Network Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explains its solution.

You must be customer-oriented and patient to deal with internal customers.

The goal is to create value for internal customers that will help resolve issues quickly

Daily Duties Include:

· Serve as the first point of contact for internal customers seeking technical assistance over the phone or email.

· Ensure that requests from users are properly triaged, logged, assigned and responded in a timely manner.

· Follow-up with the clients on the status of their requests

· Understanding of network issues related to end user problems.

· Direct unresolved issues to the next level of support personnel.

· Telephony system administration, voicemail and recording management

· Video and audio-conferencing management and implementation

· White glove executive support

· WiFi administration/troubleshooting

· Manage hardware deployments (Racking, Stacking, Cabling and Labeling)

· Troubleshooting basic hardware and software problems for various desktops, laptops, printers, and network devices in a mixed platform of various operating systems. (Windows, Mac and Unix)

· Perform basic network administration

· Perform other related administrative functions and duties as may be required

· Inventory and asset management of networking devices.

Key Technical Skills & Competencies:

· CCNA (Cisco Certified Network Administrator)

· Must have basic network level troubleshooting/understanding of network switching

· Must have 3+ years system administration knowledge of Microsoft and Linux environments

· Must have 3+ years Ticketing system tools experience (Such as ServiceNow, Jira, Remedy but not limited to)

· 3 years or more recent and significant experience working in a Help Desk, first level support environment.

· Must demonstrate mature interpersonal and communication skills and behaviors.

· Must have excellent organizational and multitasking skills, including the ability to meet deadlines, follow written procedures, while maintaining superior customer service at all times with all users.

· Requires the disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment.

· Familiarity with service management frameworks strongly desired. ITIL Certification or similar, a plus.

· Demonstrated knowledge of the OSI model.

· Must be able to create, manage and oversee telecoms and hardware troubleshooting tickets.

· Requires the ability to learn to effectively triage core applications and know when to escalate.

· Requires the ability to exercise a reasonable amount of independent judgment.

· Must support the team, share knowledge, ask questions and act continually on behalf of service improvement.

· Attend weekly team meetings and scheduled group- and firm-wide meetings.

· Must be able to lift up to 50 Lbs for hardware installation

· Good understanding of computer systems and other tech products.

· Basic understanding of Wi-Fi networking and protocols

Job Types: Full-time, Permanent

Salary: $100,000.00 - $115,000.00 per year

Benefits:

  • 401(k)
  • Health insurance

Experience level:

  • 10 years
  • 8 years
  • 9 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location

New York Technology Partners Glassdoor Company Review
4.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
New York Technology Partners DE&I Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of New York Technology Partners
New York Technology Partners CEO photo
Nick Bhatia
Approve of CEO

Established in 1999, New York Technology Partners is a global IT and Engineering consulting services company with 250+ employees on staff in the US and over $30 million in revenues. We provide the highest quality of integrated full-lifecycle IT & ...

28 jobs
FUNDING
TEAM SIZE
DATE POSTED
April 14, 2023

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Posted last year
Dental Insurance
Flexible Spending Account (FSA)
Vision Insurance
Health Savings Account (HSA)
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Company
Posted 2 years ago
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Company
Posted 2 years ago