Network Support Engineer

Hello,

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you

Job title: Network Support Engineer

Location: Chicago, IL or Greenwich, CT

Position: Fulltime / Permanent role

Job Description:

The Network Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explains its solution.

You must be customer-oriented and patient to deal with internal customers.

The goal is to create value for internal customers that will help resolve issues quickly

Daily Duties Include:

· Serve as the first point of contact for internal customers seeking technical assistance over the phone or email.

· Ensure that requests from users are properly triaged, logged, assigned and responded in a timely manner.

· Follow-up with the clients on the status of their requests

· Understanding of network issues related to end user problems.

· Direct unresolved issues to the next level of support personnel.

· Telephony system administration, voicemail and recording management

· Video and audio-conferencing management and implementation

· White glove executive support

· WiFi administration/troubleshooting

· Manage hardware deployments (Racking, Stacking, Cabling and Labeling)

· Troubleshooting basic hardware and software problems for various desktops, laptops, printers, and network devices in a mixed platform of various operating systems. (Windows, Mac and Unix)

· Perform basic network administration

· Perform other related administrative functions and duties as may be required

· Inventory and asset management of networking devices.

Key Technical Skills & Competencies:

· CCNA (Cisco Certified Network Administrator)

· Must have basic network level troubleshooting/understanding of network switching

· Must have 3+ years system administration knowledge of Microsoft and Linux environments

· Must have 3+ years Ticketing system tools experience (Such as ServiceNow, Jira, Remedy but not limited to)

· 3 years or more recent and significant experience working in a Help Desk, first level support environment.

· Must demonstrate mature interpersonal and communication skills and behaviors.

· Must have excellent organizational and multitasking skills, including the ability to meet deadlines, follow written procedures, while maintaining superior customer service at all times with all users.

· Requires the disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment.

· Familiarity with service management frameworks strongly desired. ITIL Certification or similar, a plus.

· Demonstrated knowledge of the OSI model.

· Must be able to create, manage and oversee telecoms and hardware troubleshooting tickets.

· Requires the ability to learn to effectively triage core applications and know when to escalate.

· Requires the ability to exercise a reasonable amount of independent judgment.

· Must support the team, share knowledge, ask questions and act continually on behalf of service improvement.

· Attend weekly team meetings and scheduled group- and firm-wide meetings.

· Must be able to lift up to 50 Lbs for hardware installation

· Good understanding of computer systems and other tech products.

· Basic understanding of Wi-Fi networking and protocols

Job Types: Full-time, Permanent

Salary: $100,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Health insurance

Experience level:

• 10 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Chicago, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location