Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Principal Product Manager – AI Diagnostics and Pathways | Bay Area image - Rise Careers
Job details

Principal Product Manager – AI Diagnostics and Pathways | Bay Area

Principal Product Manager – AI Diagnostics and Pathways


About Us:

Neuron7.ai is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at Neuron7.ai.


Why Join Us:

At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.


About the Team:

The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.


What You’ll Do:

As the Product Manager for our Diagnostics product, you will lead the strategy and execution of our AI-driven troubleshooting and resolution platform. You’ll work closely with engineering, customer success, and field service teams to enhance diagnostic accuracy, optimize workflows, and integrate with key customer service and field service platforms.

This role is ideal for someone with experience in field service management (FSM), customer service platforms (CSP), and resolution intelligence platforms. You’ll help drive AI-powered diagnostics and resolution Pathways products, reducing mean time to resolution (MTTR) for enterprises.


Key Responsibilities

- Own the product roadmap for Neuron7’s diagnostics solution, focusing on AI-powered troubleshooting and intelligent issue resolution

- Optimize the set up and onboarding to the diagnostics and pathways products, reducing the time-to-ROI for our customers and improving the overall usability of the product

- Enhance end-user self-service diagnostic capabilities, allowing end users to resolve issues before escalating to support

- Develop and optimize the technician experiences for looking up troubleshooting details and getting curated expert help where needed, as well as providing feedback

- Develop and optimize the product expert experiences for helping product experts manage and curate information from the field into robust-troubleshooting guidance

- Integrate with major customer service and field service platforms (e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, FSM tools) to streamline workflows

- Collaborate with customers’ product experts and technicians to gather feedback, inform the roadmap, and ensure real-world usability and effectiveness

- Work with data science teams to enhance AI models used for diagnostics, leveraging knowledge graphs, decision trees, and case-based reasoning

- Define and track key success metrics, including diagnostic accuracy, case deflection rates, technician productivity, and first-time fix rates

 

Qualifications

- 3-7 years of product management experience, ideally in AI-powered diagnostics, field service management (FSM), or customer support automation

- Strong understanding of customer service platforms (CSP) and resolution intelligence platforms, including tools like ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, or Zendesk

- Experience working with AI-driven troubleshooting systems, conversational AI, or automated case resolution technologies

- Technical proficiency in LLMs, machine learning, AI search, and case-based reasoning systems is a plus

- Experience collaborating with field service teams, technical support engineers, and contact center professionals

- Strong analytical skills with a data-driven approach to decision-making.


Average salary estimate

$150000 / YEARLY (est.)
min
max
$120000K
$180000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Family Medical Leave
Maternity Leave
Paternity Leave
Lactation Facilities
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Time-Off
Paid Volunteer Time

Lead the product design and launch of Veeva’s innovative Compass Prescriber Portal, transforming health data delivery for life sciences customers.

Photo of the Rise User
BusRight Hybrid Boston, Massachusetts, United States
Posted 13 days ago

BusRight is looking for a self-driven Product Manager to own and enhance the platform powering their education transportation product suite.

Photo of the Rise User

DoiT is hiring a Senior Product Manager to drive the real-time data and events product strategy for their cloud intelligence platform in a fully remote role.

Photo of the Rise User
Posted 22 hours ago

Drive the vision and execution of Higharc’s Showroom product, creating engaging and intuitive digital home buying experiences from anywhere in the continental U.S.

Photo of the Rise User
Workato Hybrid Palo Alto, California, United States
Posted 5 days ago
Customer-Centric
Collaboration over Competition
Fast-Paced
Empathetic

Workato seeks a proactive Product Management Intern to help launch and manage a strategic executive customer program blending event planning, content design, and product support.

Lead the vision and execution of Wellfit's Pay platform and integrations as a Product Manager in a fast-growing healthcare fintech environment.

Photo of the Rise User

Lead global product strategies and innovation for neonatal nutritional delivery devices at Cardinal Health, driving growth in a dynamic, cross-functional environment.

Photo of the Rise User
Posted 8 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Be part of American Express’s Enterprise Data Products team as an Associate Digital Product Manager driving agile product delivery and real-time data solutions.

An opportunity to lead as a Product Owner for the Tactical Integrated System Software team, driving priorities and development efforts within a DoD mission-critical program.

Photo of the Rise User
Match Group Hybrid Los Angeles, California
Posted 6 days ago

Drive The League's product vision and roadmap as Lead Product Manager, enhancing a premium, community-driven dating platform in a dynamic, hybrid work setting.

Photo of the Rise User
Posted 12 days ago

Lead strategic product initiatives at Unite Us as a Principal Product Manager to improve healthcare outcomes through connected, community-based care.

Posted 13 days ago

Adaptive is hiring a Product Manager in New York City to drive strategy and development of innovative cybersecurity products aimed at combating evolving AI-driven threats.

Photo of the Rise User
Elite Sportswear Hybrid Reading, Pennsylvania, United States
Posted 12 days ago

Support product line management efforts as a Product Line Management Associate in a dynamic merchandising environment.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!