New Home Sales Customer Concierge

Want a challenging, inclusive work culture that emphasizes personal development and recognition? Are you a motivated, goal-oriented professional looking to take an exciting and rewarding step towards greatness in your career? New Home Star may be the place for you!

Our company is looking for a New Home Sales Customer Concierge with intermediate experience in administration, customer service, and/or real estate to add to our nationwide team. As a New Home Sales Customer Concierge, you have the opportunity to participate in the building of the American Dream. New Home Star is the largest privately owned seller of new homes in America. You can join us with a role in cultivating and maintaining strong customer relationships and scheduling all appointments throughout their home-building journey after contract. Your role in this process is crucial, as you will act as a resource to customers and set essential expectations for a successful new home build. This role will represent our builder partner Challenger Homes, and report to their Home Place Ranch community in Monument, Colorado.

Why New Home Star?

At New Home Star, our number one core value is to provide excellent careers for our people! By joining our team, you will see this value emphasized in all aspects of your career.

• Best-In-Class Training - support network, proprietary sales enablement platform, as well as on-site mentoring, and resources to ensure career path to success.
• Dedicated Marketing - to support your efforts in community engagement, lead generation, and outreach.
• Award-Winning Culture - with thoughtful recognition and opportunities to participate in local and national team bonding events.
• Volunteer Opportunities - encouraged time and financial resources to give back to your local community in meaningful ways.

Pay Structure & Benefits

• Annual base salary $40,000-$50,000 plus bonuses.
• Paid time off - flexible personal time off, mental health days, sick days, as well as paid company holidays.
• Access to Medical, Dental, and Vision insurance. Comes with generous company contributions to premiums (subject to all eligibility requirements).
• Options for Health Savings Account with a company contribution or Flexible Spending Account; for medical and dependent care expenses.
• Life Insurance and Short-Term Disability Insurance.
• Employee Assistance Program is provided to you and members of your household at the company’s expense. The EAP helps provide childcare, elder care, and financial and legal assistance.
• 401(k) retirement plan with a company match on your contributions.
• Student Loan Resources, the ability to control and prioritize your financial wellness with the assistance of Peanut Butter.
• Available Discounts for both your daily and splurge expense through PerkSpot.

Requirements

• Strong people skills and the ability to articulate and professionally handle interaction with customers, team members, trade partners, and the general public.
• Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint).
• Extreme attention to detail and time management skills are a necessity.
• Weekend availability is required.
• Prior sales, real estate, and/or construction/permitting experience is preferred.
• Bachelor's degree or higher is preferred.

Responsibilities

• Schedule all meetings and appointments that a customer has in the community after contract. This includes meetings such as Plan Review, Pre-Drywall Walkthrough, Welcome Home Celebration, and Day of Closing Review.
• Coordinate with the lender, Realtor, and customer to ensure the commitment memo is received on time and with appropriate documentation. This will be the customer's introduction to the concierge and establish the relationships for the future.
• Coordinating events.
• Maintaining the model and community cleanliness.
• Assist customers with any daily questions they may have after contract.
• Assist New Home Star and Project Manager with neighborhood presentation and complete necessary checklists by making sure that the community looks clean and presentable to all visitors and customers.
• Provide customers with consistent updates on building construction and provide a timeline of closing dates, and walkthroughs, while ensuring customer delight.
• Conduct Plan Review meeting with Project Manager and customer and set expectations for the build process.

Applying Instructions

Ready to take the next step in your career? Follow the link below to check out New Home Star’s Careers Page!

https://www.newhomestar.com/careers

Excited to learn more about our award-winning company? Check out our social media profiles! You can find New Home Star on LinkedIn, Facebook, Instagram, and even Youtube.

https://www.newhomestar.com/company/about

The preceding job description is not a comprehensive list of all duties and responsibilities required of a new home sales customer concierge.

New Home Star does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

Not open to third-party recruitment agencies.