Manager, Retail Experience

Title

Reports to

Manager, Retail Experience

Vice President of Retail, E‑Commerce & Brand Licensing

Position Summary:

Specific Duties & Responsibilities:

• Manages shop staff, including scheduling, addressing staffing concerns, escalation of employee concerns, makes recommendations for staff professional development.
• Responsible for all aspects of customer service, deliveries, shop opening and closing procedures, maintaining a clean, organized, and well-stocked shop
• Ensures proper care of all plants and basic knowledge of horticultural and non-horticultural products.
• Responsible for the execution of shop operational plans developed by senior retail management
• Works with the VP and Commerce Directors to optimize the efficiency of the shop including, markdown strategy, stock turn, in store and online promotions and in store events.
• Manages the shop’s financial accounting and proper reporting.
• Manages the POS system, cash register trouble shooting, updating inventory as needed.
• Submits work orders and monitors their completion.
• Upholds the vision, standards, and procedures for NYBG Shop and commerce staff.

Qualifications:

• 8+ years retail management experience, horticulture experience a plus
• Flexibility in working weekends and some evenings
• Attention to detail and professionalism in all interactions and correspondence
• Responsible and dependable, and the ability to function as a team player in a collaborative environment
• Knowledge of POS systems, Shopify, Microsoft Office (Excel, Outlook, Word)
• Ability to move or lift up to 30 pounds

Physical Demands & Work Environment:

• While performing the duties of this position, the employee is required to, at minimum, work outdoors in a variety of weather conditions, climb ladders, unload truck deliveries, and lift or move up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

35-hours a week; Wednesday - Sunday, 9-5 and/or 11-7; occasional evenings and/or holidays required based on NYBG’s evening/events schedules.

Salary: $70,000

Benefits:

• 15 Vacation Days 
• 13 Paid Holidays 
• 12 Sick Days 
• Health and Dental Insurance Coverage 
• 401K 
• Pension Plan 

If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org.