Newsela is looking for a Mid-Market Customer Success Manager to manage a portfolio of mid-market accounts within their Customer Success team, driving product adoption and enhancing client relationships.
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Skills
Account management in EdTech
Client success planning
Strong product knowledge
Relationship building skills
Proficient in Gainsight and Salesforce
Responsibilities
Manage a portfolio of mid-market accounts
Build partnership plans to achieve client goals
Leverage data and customer insights for product adoption and renewal
Ensure excellent customer support throughout the customer journey
Collaborate with the Professional Learning team on client training
Education
Bachelor's degree preferred
Benefits
Access to leading medical experts
Flexible PTO including Sabbatical Leave
Professional development programs
Tech stipend for remote work
To read the complete job description, please click on the ‘Apply’ button