Job details
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Mid-Market Customer Success Manager - job 1 of 2
Newsela is looking for a Mid-Market Customer Success Manager to manage a portfolio of mid-market accounts within their Customer Success team, driving product adoption and enhancing client relationships.
Skills
- Account management in EdTech
- Client success planning
- Strong product knowledge
- Relationship building skills
- Proficient in Gainsight and Salesforce
Responsibilities
- Manage a portfolio of mid-market accounts
- Build partnership plans to achieve client goals
- Leverage data and customer insights for product adoption and renewal
- Ensure excellent customer support throughout the customer journey
- Collaborate with the Professional Learning team on client training
Education
- Bachelor's degree preferred
Benefits
- Access to leading medical experts
- Flexible PTO including Sabbatical Leave
- Professional development programs
- Tech stipend for remote work
To read the complete job description, please click on the ‘Apply’ button
Newsela Glassdoor Company Review
Pep Carrera
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Newsela DE&I Review
3.7
CEO of Newsela
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By
Newsela
Newsela is dedicated to transforming the way learners access the world through words.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Mission Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Learning & Development
Paid Time-Off
Sabbatical
WFH Reimbursements
Flex-Friendly
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$75,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 4, 2024
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