Senior Product Designer - RCM

Why join Nextech?

We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary

As a Senior Product Designer at Nextech, you will play a pivotal role in designing solutions that significantly impact healthcare delivery and create positive outcomes for providers and patients. This role will focus on designing solutions for our Revenue Cycle Management (RCM) offerings, encompassing key areas such as claim submission, billing, collections, coding, and denial management. We are looking for candidates with experience in healthcare RCM systems or those with backgrounds in financial technology or complex enterprise systems design. The ideal candidate anchors their design practice with systems and workflows in mind, approaching problems with a deep understanding of the complexities of healthcare environments. We are looking for candidates who excel in a collaborative, fast-paced environment, contributing innovative ideas to a cross-functional team to optimize healthcare financial operations.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.  

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

• Help conquer major obstacles for innovative, enterprise-level solutions by optimizing complex user workflows into simpler ones across the entire product life cycle and multiple product launches
• Demonstrate the ability to tackle intricate design challenges and set a high standard for usability and user-centric design
• Be prepared to take on leadership roles in special projects and initiatives, contributing to the growth and success of the design team and the organization
• Collaborate closely with cross-functional teams, including product owners and managers, developers, and stakeholders, to gather requirements and translate them into intuitive solutions that improve our healthcare experiences
• Conduct advanced user research, including in-depth user interviews, surveys, and usability testing, to gain profound insights into user needs, pain points, and behaviors
• Engage in extensive fieldwork, including traveling to practices using our software, to gain a deep understanding of user needs
• Create wireframes, storyboards, user flows, journey mapping, process flows, interaction prototypes, and site maps to effectively communicate design concepts and solutions
• Collaborate closely with the development team during implementation, providing guidance and oversight to ensure that the final product aligns closely with the intended design and user experience
• Act as a thought leader and advocate for user-centered design principles within the organization
• Evangelize the importance of user-centered design and mentor junior/mid-level designers in adopting best practices
• Engage in continuous learning and stay updated on the latest design trends and technologies
• Proactively identify opportunities for design innovation and present advanced design concepts that push the boundaries of user experience
• Contribute to the strategic vision of the design team and the organization as a whole
• Carry out additional responsibilities as assigned based on business need

• 4-5+ years’ experience in a UX/UI or Product Design role (or combination of)
• Strong portfolio showcasing a range of successful design projects, demonstrating expertise in user-centered design, information architecture, interaction design, and visual design (to be considered, you will be asked provide some examples of your work)
• Deep understanding of design principles, user experience best practices, and accessibility standards
• Experience conducting user research, including user interviews, surveys, and usability testing, and the ability to translate findings into actionable design recommendations
• Ability to take the lead and own one’s own tasks and projects from start to finish
• Excellent communication skills, with the ability to effectively present and articulate design decisions to stakeholders and cross-functional teams
• Capable of working on multiple projects at a time with an understanding of where and how to focus your efforts accordingly
• Basic understanding of front-end building blocks (HTML, CSS) and frameworks (Angular, Javascript) so the translation from design to development is clear
• Experience working with design systems, pattern libraries, and component-based design

• Familiarity with Information Architecture (IA)
• Familiarity with Material UI and its design principles
• Familiarity with Agile/Scrum development methodologies and experience working in an Agile environment

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• iCREATE Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options