Marketing Operations Associate

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Nexthink is looking for a Marketing Operations Associate to build out and support the customer journey. As a member of the Go-to-Market Operations Team, you will work closely with the Marketing teams to build and monitor programs in various GTM tools to include Marketo & Outreach, evaluate success and identify areas for improvement, and ensure compliance in our marketing efforts. This position offers the opportunity to partner with a supportive, fun-loving, and talented team of professionals with expertise in various GTM platforms.

Main functions:

• Partner with teams to build and optimize nurture programs, emails, social media, landing pages, and sequences
• Build reporting and analytics to provide insight into program health, email deliverability, and A/B testing
• Proactively identify gaps and opportunities in campaign plans for optimization
• Consult with teams on campaign build best practices and segmentation
• Handle high volume requests each week while delivering high-quality work
• Be a resource internally to help troubleshoot obstacles
• Partner with broader GTM Ops team on Marketo & Outreach maintenance and development
• QA work done by team members
• Enable marketing team members on the process for requesting program builds within our platforms and the best platform to leverage based on their need

#LI-Hybrid

• The ability to manage multiple projects with strong attention to detail
• Ability to work in various RevTech platforms
• A collaborative and proactive workstyle, willing to ask questions and consider alternative viewpoints
• A growth mindset
• An ability to create and follow process specifications, including detailed QA
• 1+ years of experience working with Marketo (Mandatory). Other automation marketing tools experience are a plus.
• Experience working with CRM system (Salesforce preferred)
• Excellent verbal and written communication
• Fluency in English (both spoken and written)

We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.