Job details

Senior Manager, Trust & Safety Operations

Niantic is seeking a Senior Manager for Trust and Safety Operations to lead global moderation operations, escalations, and investigations. The role involves partnering with global teams and cross-functional partners to enforce policy and develop shared goals.

Skills

Leadership and management skills
High attention to detail and strong analytical skills
Experience in Trust and Safety with content moderation
Strong communication and problem-solving skills

Responsibilities

Lead global moderation operations and workforce management
Manage escalations, incident response, and investigations
Support senior executives with crisis management
Develop and oversee escalation and investigation protocols
Partner in creating and managing knowledge and training resources
Establish feedback loops and partnerships with global teams
Design metrics and reporting frameworks for policy enforcement
Lead Niantic's Safety cross-functional group
Collaborate with cross-functional team members and stakeholders

Education

Bachelor's degree in a relevant field or equivalent experience

Benefits

Total compensation package includes salary range, bonus, equity, and benefits
Hybrid work schedule
Diverse and inclusive workplace culture

To read the complete job description, please click on the ‘Apply’ button

Niantic Glassdoor Company Review

3.4

Niantic DE&I Review

No rating

CEO of Niantic

John Hanke

Approve of CEO

By Niantic

Niantic’s mission is to use emerging AR technology to spark creative and engaging journeys in the real world. We build products that inspire outdoor exploration, exercise, and meaningful social interaction.

22 jobs

MATCH

Calculating your matching score...

FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Video Game Publishing

TEAM SIZE