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Client Manager, Account Development

Company Description

R25_0004404

*US role, must be in US at time of offer to be considered.

#LI-remote with ability to travel to client meetings in Cincinnati, Ohio

Job Description

About this job 

NIQ is seeking a talented Client Manager to enable commercial strategy and sales of NielsenIQ’s solutions while also ensuring overall client health. The ideal candidate is proactive, deadline-driven, and motivated by making an impact on their workplace. You thrive on recognizing challenges, implementing solutions, monitoring success, and continuously thinking outside the box to optimize processes. You are detail-oriented with excellent communication, active listening, and time management skills. 

Responsibilities 

  • Execute commercial strategy and sales of NielsenIQ’s solutions  

  • Develop commercial elements of joint business plan 

  • Develop NIQ account plan & sales strategy 

  • Empathize with and anticipate our customers’ needs and be ready with solutions. Influential, forward-thinking, and unbiased source of truth for the industry. 

  • Develop strategies to win based on client segmentation and product market fit 

  • Build meaningful client relationships with client stakeholders and teams 

  • Drive everyday value to enable our customers’ success 

  • Represent voice of customer to internal product development, product marketing, communications and delivery teams 

  • Represent NielsenIQ externally 

  • Work collaboratively with other product sales leads & cross functional partners 

A little bit about you 

Do you have the necessary skill set to be successful in this role? 

Are you passionate, with proven ability to synthesize multiple data sources into cohesive analyses that drive outcomes and value for our clients? Are you a leader with the ability to support, mentor and inspire better and bolder decisions? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? 

Qualifications

  • 5-8 years’ experience in a relevant industry (CPG, consulting, sales) required 

  • CPG experience required 

  • Ability to travel to Cincinnati for onsite client meetings 

  • Mission-driven and passionate about serving a purpose and driving value for client business 

  • Proficient in Microsoft Office software 

  • Familiarity with NielsenIQ tools, applications and platforms a plus 

  • Collaborative team player who thrives in a dynamic and challenging environment while maintaining high standards. 

  • Experienced in managing complex client relationships and resolving client issues.  

US Benefits

  • Comprehensive healthcare plan (medical, Rx, dental, and vision).
  • Flexible spending accounts and a Health Savings Account (including company contributions).
  • Life and AD&D insurance.
  • 401(k) retirement plan including company matching contributions.
  • Disability insurance.
  • Tuition Reimbursement.
  • Discretionary paid time off program and 11 paid holidays.
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $74,900.00 - $85,995.00.  Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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Average salary estimate

$80447.5 / YEARLY (est.)
min
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$74900K
$85995K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Manager, Account Development, NielsenIQ

At NIQ, we're on the lookout for a proactive and detail-oriented Client Manager for Account Development to join our remote team based in Cincinnati, OH. As a vital part of our organization, you will help drive the commercial strategy and sales of NielsenIQ's innovative solutions while ensuring the health and success of our clients. Your day-to-day will involve building strong relationships with clients, understanding their needs, and implementing strategies that enhance their business value. You'll have the opportunity to collaborate with cross-functional teams, always representing our client's voice in product development. Your ability to analyze complex data and synthesize it into actionable insights will be invaluable in helping us tailor our services to meet the specific needs of our customers. If you have a passion for problem-solving, excellent communication skills, and a knack for developing impactful business strategies, this role is for you! Join us at NIQ, where your talent for building meaningful client relationships can shine.

Frequently Asked Questions (FAQs) for Client Manager, Account Development Role at NielsenIQ
What are the key responsibilities of a Client Manager at NIQ?

As a Client Manager at NIQ, your responsibilities will include executing the company's commercial strategy, developing joint business plans, and ensuring overall client health. You'll actively engage with clients to understand their needs, build lasting relationships, and drive strategies that promote their success. Additionally, your role includes collaborating with product teams to ensure client feedback helps shape future offerings.

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What qualifications do I need to become a Client Manager at NIQ?

To be considered for the Client Manager position at NIQ, candidates should possess 5-8 years of experience in a relevant industry, preferably in CPG, consulting, or sales. Familiarity with NielsenIQ tools is a plus. Strong communication, relationship-building, and analytical skills are essential to excel in this role.

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How does the role of Client Manager contribute to the success of NIQ?

The Client Manager at NIQ plays a crucial role in connecting our solutions to client needs, enhancing client satisfaction, and driving business growth. By understanding and anticipating client challenges, you'll develop strategies that align with their objectives, ensuring that NIQ remains a trusted partner in their success.

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What are the benefits of working as a Client Manager at NIQ?

Working as a Client Manager at NIQ comes with several benefits, including a comprehensive healthcare plan, flexible spending accounts, 401(k) matching contributions, and a discretionary paid time off program. Additionally, NIQ supports professional growth through education reimbursement and LinkedIn Learning access, promoting a flexible working environment.

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What skills are essential for succeeding as a Client Manager at NIQ?

Essential skills for a Client Manager at NIQ include strong analytical abilities to interpret data, excellent communication skills to interact with clients and internal teams, and a collaborative mindset to work effectively within a dynamic environment. A passion for problem-solving and the ability to manage complex client relationships are also vital for success.

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Common Interview Questions for Client Manager, Account Development
Can you describe your experience with client relationship management?

In discussing your experience with client relationship management, highlight specific examples of how you've developed and maintained strong relationships with clients. Mention the strategies you've employed to understand their needs and how you've used that knowledge to drive client satisfaction and loyalty.

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How do you prioritize your tasks when managing multiple clients?

To effectively address this question, explain your method for prioritizing tasks, such as assessing deadlines, urgency, and client impact. Discuss any tools or techniques you use to stay organized and ensure timely follow-ups with clients while managing your workload efficiently.

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How do you handle difficult client situations?

Describe a specific instance where you encountered a challenging client situation and explain the steps you took to resolve it. Emphasize your active listening skills, empathy, and problem-solving abilities that helped you turn a negative situation into a positive outcome.

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What metrics do you use to measure client success?

In your response, mention specific metrics relevant to the client management process, such as client satisfaction scores, retention rates, or the success of implemented strategies. Discuss how you use these metrics to evaluate success and inform future strategic decisions.

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What strategies do you employ to understand client needs?

Discuss your approach to actively engaging with clients to uncover their needs. This may involve regular check-ins, feedback sessions, and utilizing data analytics to gain insights into client behavior and preferences.

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How do you collaborate with other teams within the company?

Explain your experience working cross-functionally with teams like product development and marketing. Highlight examples of how collaborative efforts contributed to successful client initiatives or product improvements based on client feedback.

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What do you believe sets NIQ apart from competitors?

Reflect on NIQ's unique strengths, such as its comprehensive consumer insights, advanced analytics capabilities, and commitment to client success. Discuss how these factors contribute to a strong client manager-client relationship and the overall value provided.

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How would you approach developing a joint business plan with a client?

Outline your steps for developing a joint business plan, emphasizing the importance of aligning client goals with NIQ's offerings. Mention the importance of collaboration, data analysis, and regular communication throughout the process.

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Describe a time when you successfully exceeded client expectations.

Share an anecdote that illustrates your commitment to client satisfaction. Focus on how you identified a client's needs, went above and beyond to meet those needs, and the positive impact it had on the client relationship.

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What tools or software are you familiar with that assist in client management?

Discuss any relevant tools or software you have experience with, such as CRM systems, project management software, or analytics tools. Emphasize how these tools have improved your efficiency and effectiveness as a client manager.

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Full-time, remote
DATE POSTED
April 19, 2025

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