Client Manager - Retail Analytics - job 2 of 7
Company Description
R25_0000860
Location: Los Angeles, CA
At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. The NIQ Retail Analytics team is looking for a Client Manager to aid in supporting client needs and strategically managing client relationships across a portfolio of accounts. This is your opportunity to work with world-class data assets and delivery value at a massive scale!
NIQ's Retail Analytics Client Engagement Team works with companies to provide insights and thought leadership. Our work helps clients set pricing strategies, introduce new products and determines what products you ultimately see on the shelf and online. Our Client Engagement team members are experts within their categories and NIQ solutions and are viewed as trusted partners by our clients.
This position requires being onsite 3 days a week in Los Angeles, CA.
Job Description
As a Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with existing clients, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.
Responsibilities:
- Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team.
- Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions.
- Lead client teams through designing, selling, executing and presenting analytic studies to meet client’s research objectives.
- Penetrate and establish enduring client relationships with senior decision makers at clients by demonstrating on-going value by driving client outcomes.
- Ensure pro-active insights and action oriented solutions are delivered to clients.
- Grow and develop with a team responsible for delivering against client commitments.
- Accountable for driving account renewals and overall portfolio value to meet revenue goals.
- Identify opportunities to collaborate across NIQ teams and uncovers sales opportunities with clients.
About you
You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results. You confidently drive winning outcomes that meet strategic client objectives. You are someone who values working on a diverse, inclusive team.
#LI-Hybrid
Qualifications
- 4-8 years of experience in within the Retail/CPG/Manufacturing industry.
- Strong project management skills with demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues.
- Demonstrated mastery in data analysis along with "story-telling" abilities.
- Highly proficient in a variety of software solutions and digital technologies. Including SQL, Google Suite, and Microsoft applications including Excel and PowerPoint.
- Strong analytical, logic, deductive reasoning, problem solving and critical thinking skills.
- Skilled & polished communicator, including group presentations and proposal writing.
- Ability to sell NIQ solutions that help our clients meet strategic goals.
- Able to work collaboratively with internal & external teams.
- Strong sense of urgency and accountability to drive client outcomes.
- Bachelor's degree required.
- Able to be onsite 3 days a week.
- People management, training, development experience preferred.
Additional Information
This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500 - $95,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
US Benefits
- Comprehensive healthcare plan (medical, Rx, dental and vision).
- Flexible spending accounts and Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
Average salary estimate
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At NIQ, we're looking for a dynamic Client Manager - Retail Analytics to join our innovative team in Los Angeles, CA. This is an exciting opportunity to work remotely and engage with our world-class data assets as you help clients unlock their full potential. As a Client Manager, you'll play a pivotal role in nurturing client relationships across a diverse portfolio of accounts. Imagine collaborating with leading brands, utilizing our analytics to guide their pricing strategies and product decisions, and helping them understand the consumer landscape. You'll be the go-to expert, training clients on how to leverage NIQ’s advanced applications and ensure they're maximizing their insights. It's not just about client satisfaction; it's also about being proactive in identifying new opportunities to deliver value and driving solutions that result in actionable outcomes. You'll work alongside your team to present analytic studies that align with your clients’ objectives and develop lasting relationships with senior decision-makers. If you're passionate about data-driven storytelling and thrive in a collaborative environment, we want to hear from you! With a flexible work arrangement and a comprehensive benefits package, we provide the support you need to succeed and grow. Join us as we dive into retail analytics and help shape the future of consumer behavior insights at NIQ!
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