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Infrastructure Network Engineer

Company Description

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of  our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, Recruitment, T&E, Procurement, and more.  

This position is responsible for implementing and supporting network infrastructure systems primarily focused on the Cisco platform, along with related Data Center technologies, in order to support the requirements of the NielsenIQ business processes, applications, and systems. The networking team members are accountable for full life cycle mgmt. of our global Data Centers, worldwide office locations networking infrastructure, and support for our global WAN. The team is also accountable for establishing best practices for infrastructure operations and maintaining a stable environment.   

Job Description

What you will do 

  • Implements, maintains, optimizes, and supports network infrastructure technologies, including Cisco Wireless Technologies and Centralized Controllers with Cisco DNA, Cisco NEXUS 9K, 7K, and 5K Data Center Switches, Cisco 9000 Series Catalyst Switches, Cisco ASR 1000 series  and ISR 4300 series Routers.   F5 Big IP and various load balancers, WAN network technologies such as VPN, MPLS, PPP, Internet Services, and Cloud Interconnects are required.    
  • Develop and plan wireless network and design enhancements for same. 
  • Maintain knowledge of new wireless network products. 
  • Perform wireless audits and ensure viability with network and recommend solutions for incompatibility. 
  • Operate and maintain advanced Cisco tool and application aware technologies, such as Tetration and StealthWatch 
  • Operate and maintain advanced Data Center features such as ACI, Identity Services (ISE), and Cisco Catalyst Center (DNA) 
  • Platform monitoring & management services such as ManageEngine, LogicMonitor, InfoBlox IPAM, and other platform management tools 
  • Installs and configures infrastructure management systems and related software while coordinating closely with hardware, network, and operating system administrators.   Ensures all software is kept up to date and fully supported by the manufacturer 
  • Develop and maintains capacity management reports and trend analysis 
  • Practice and provide oversight of network asset management, including maintenance of component inventory and related documentation and technical specifications information. 
  • Perform production support of network infrastructures according to service-level agreements.  Understands crisis management and escalation procedures and participates when relevant. 
  • Execute and oversee network improvements, upgrades and repairs. 
  • Participate in on call rotation. Schedule and times are dependent on region. On call rotation schedule is dependent on corporate needs.  
  • Monitor ticket queues, troubleshooting and resolve assigned tickets. Verify with customer that issues are resolved to satisfaction 
  • Manages required infrastructure documentation including infrastructure system dependencies, network and components, backup and maintenance plans, and procedures. 

Qualifications

  • Education: Bachelor's degree or equivalent work experience More than 5 years’ experience. Industry Certification or equivalent knowledge on Cisco Systems . 
  • Proficient knowledge of operating system administrative concepts. 
  • Proficient in crisis management and troubleshooting skills
  • Experience in production support processes and problem resolution according to service-level agreements. 
  • Experience with software development artifacts such as logical data models, data flow diagrams, and application query use cases for the purpose of developing physical infrastructure designs.  

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $55,500 - $75,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a Sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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CEO of NielsenIQ
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Average salary estimate

$65250 / YEARLY (est.)
min
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$55500K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Infrastructure Network Engineer, NielsenIQ

As an Infrastructure Network Engineer at NielsenIQ in Chicago, IL, you will play a pivotal role in ensuring our network infrastructure operates seamlessly to support our global teams and systems. Your work will directly impact our corporate technologies that over 30,000 employees depend on daily. You’ll be implementing and maintaining cutting-edge network infrastructure technologies, particularly focusing on the Cisco platform. This includes working with Cisco Wireless Technologies, various Data Center Switches, and advanced networking tools like F5 Big IP. Your expertise will help develop and enhance wireless network designs while also conducting audits to identify and propose solutions for any compatibility issues. On top of that, you will manage advanced systems settings and ensure that all network management software remains up to date, fully operational, and aligned with manufacturers' specifications. With outdated network configurations, you're in charge of executing improvements and troubleshooting to maintain our high service level agreements. The role doesn’t stop there; you’ll be actively involved in crisis management and support, ensuring that operational documentation is meticulously maintained, enabling our teams to stay informed and efficient. At NielsenIQ, we value innovation and collaboration, and as part of our dynamic team, you will enjoy a flexible work environment, comprehensive health benefits, and various growth opportunities that encourage your professional journey. We’re excited to see what your skills will bring to our thriving community!

Frequently Asked Questions (FAQs) for Infrastructure Network Engineer Role at NielsenIQ
What are the core responsibilities of the Infrastructure Network Engineer at NielsenIQ?

The Infrastructure Network Engineer at NielsenIQ is responsible for implementing, maintaining, and optimizing network infrastructure technologies, primarily on the Cisco platform. This involves configuring Cisco Wireless Technologies, Data Center Switches, and advanced WAN technologies, ensuring smooth operations across global networks, and maintaining comprehensive documentation of all processes.

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What qualifications are needed for the Infrastructure Network Engineer position at NielsenIQ?

To qualify for the Infrastructure Network Engineer position at NielsenIQ, candidates should possess a Bachelor's degree or equivalent work experience, alongside over 5 years of industry experience. Required skills include proficiency in Cisco systems and an understanding of operating systems, along with strong crisis management and troubleshooting capabilities.

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What kind of work environment can an Infrastructure Network Engineer expect at NielsenIQ?

As an Infrastructure Network Engineer at NielsenIQ, you can look forward to a flexible working environment that fosters collaboration and innovation. The company emphasizes employee well-being, offering comprehensive health insurance, education support, and volunteer time off to ensure a healthy work-life balance.

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How does the Infrastructure Network Engineer at NielsenIQ contribute to crisis management?

In the role of Infrastructure Network Engineer at NielsenIQ, you’ll be involved in crisis management by troubleshooting and resolving network issues in line with established service-level agreements. You’ll also participate in on-call rotations to ensure that any urgent network problems are addressed swiftly, maintaining operational stability.

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What opportunities for professional development exist for the Infrastructure Network Engineer at NielsenIQ?

NielsenIQ is committed to the professional growth of its Infrastructure Network Engineers. Employees have access to LinkedIn Learning and various educational support options that encourage continuous learning and skills development in the rapidly evolving field of network technology.

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Common Interview Questions for Infrastructure Network Engineer
What advanced Cisco technologies have you worked with as an Infrastructure Network Engineer?

When addressing this question, be specific about the Cisco technologies and products you have experience with, such as Cisco DNA, NEXUS switches, or ASR routers. Emphasize how you applied these technologies in previous roles to enhance network performance and reliability.

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Can you describe a challenging network issue you've resolved in your previous position?

Provide a detailed scenario highlighting the problem, your analysis process, the solutions you implemented, and the outcome. Show how your technical skills and crisis management ability helped in resolving the issue efficiently.

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What is your experience with network documentation and asset management?

You should discuss your hands-on experience with maintaining network documentation, including system dependencies, inventory management, and how you've ensured that all asset management practices align with best practices to facilitate smooth operations.

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How do you ensure compliance with service-level agreements while troubleshooting?

Focus on your methodical approach to problem-solving and how you prioritize issues according to their impact on SLA commitments. Mention any tools or strategies you utilize to monitor network performance and track issues.

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Describe your experience in planning and executing network enhancements.

When answering, reference specific projects where you collaborated with teams to plan upgrades or enhancements. Detail your planning process, stakeholder engagement, and the impact of these enhancements on network performance.

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What role do wireless technologies play in your network infrastructure experience?

Discuss the significance of wireless technologies in today’s networking environment. Mention any experiences you have had with wireless audits, enhancements, and the solutions you recommended to improve wireless connections.

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How do you stay updated on emerging network technologies?

Talk about how you keep your technical knowledge current by following industry publications, participating in relevant forums, attending conferences, and engaging in online courses. The goal is to show your proactive approach to professional development.

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Explain your experience with network monitoring and management tools.

In your response, cover the network monitoring and management tools you’ve utilized, such as LogicMonitor or ManageEngine, and how these tools helped you maintain optimal network performance while streamlining your support processes.

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How do you approach a network design enhancement project?

Detail your systematic approach to network design projects, which should include understanding requirements, evaluating existing infrastructure, collaborating with teams, and developing a design that meets both operational and business goals.

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Have you had experience working in a global network environment?

If applicable, share specific global projects where you engaged with diverse teams across multiple locations. Explain how you navigated communication challenges and adapted solutions to fit various regional needs.

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