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Insights Manager (12 months contract)

Job Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance.

Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your clients’ needs and requirements. You'll use this knowledge to develop in-depth analyses and create compelling stories that deliver the insight to drive business growth.

This position is intended to serve as a maternity cover for a duration of 12 months.

Insights Delivery

  • Understanding clients’ marketing and sales strategies, their needs, business problems and opportunities for growth
  • Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored.
  • Delivering meaningful insights with actionable recommendations using data based on NielsenIQs contractual analytical commitments, ensuring the insights shared help clients develop strategies and measures to grow their businesses.
  • Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes.
  • Sharing strategic thought leadership with clients and the latest trends on Tech and Durables industry.

 Support account development via consultative selling

  • Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team
  • Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs. 
  • Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities

Qualifications

  • 3+ yrs experience with solid knowledge of specific measurement or data analytics tool
  • Strong consultative skills
  • Deep awareness of market conditions and client business environment esp. within the Tech and Durables industry
  • Strong planning and servicing skills
  • Experience working with clients to solve business issues
  • Strong communication/presentation and interpersonal skills.
  • Ability to design solutions (both standard and non-standard) to answer client business issues.

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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What You Should Know About Insights Manager (12 months contract), NielsenIQ

As an Insights Manager at NielsenIQ, you will play a pivotal role in shaping how our clients understand and enhance their business performance—this is where measurement meets analytics! You'll connect with clients, dive deep into their marketing and sales strategies, and engage in collaborative problem-solving to uncover growth opportunities. By developing in-depth analyses, you’ll create compelling narratives grounded in data that guide clients toward actionable insights. This is a fantastic opportunity, especially as you tackle real business challenges through detailed project briefings and hypothesis-driven exploration. Being part of our remote team in Sydney allows you to balance a flexible work environment with the thrill of engaging deeply with clients in the tech and durables industry. You're not just delivering insights; you’re also driving partnerships and strategic thought leadership, ensuring clients are always informed on the latest trends. Your consultative skills and ability to manage expectations will keep our clients satisfied and coming back for renewals. With over three years of experience under your belt, you’ll leverage your knowledge of measurement or analytics tools to answer complex business issues creatively. Join us for a 12-month journey, and make a significant impact by contributing to our clients’ growth alongside a global leader in consumer intelligence.

Frequently Asked Questions (FAQs) for Insights Manager (12 months contract) Role at NielsenIQ
What are the main responsibilities of an Insights Manager at NielsenIQ?

As an Insights Manager at NielsenIQ, your key responsibilities include understanding clients’ marketing strategies and business issues, delivering meaningful insights based on data, managing client expectations, and supporting commercial teams in client meetings. You'll work closely with clients to ensure that the analyses you provide align with their needs and help them make informed decisions for business growth.

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What qualifications do I need to become an Insights Manager with NielsenIQ?

To qualify for the Insights Manager position at NielsenIQ, you should have a minimum of three years of experience in a relevant role, strong knowledge in measurement or analytics tools, and excellent consultative skills. A deep awareness of the tech and durables industry will also provide you with an edge, as you’ll be helping clients navigate complex business environments and identify growth opportunities.

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How does NielsenIQ support its Insights Managers in their role?

NielsenIQ supports its Insights Managers through a flexible working environment, offering tools for professional development such as LinkedIn Learning and an Employee-Assistance-Program (EAP). These resources empower you to excel in your role and grow your career while balancing personal and professional commitments.

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What is the significance of data analytics in the role of an Insights Manager at NielsenIQ?

Data analytics is crucial for an Insights Manager at NielsenIQ as it allows you to turn raw data into actionable insights. By interpreting data effectively, you help clients understand their performance, uncover business challenges, and plot strategic paths for growth, thereby proving that effective measurement and analytics are intertwined.

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Can you describe the work culture at NielsenIQ for an Insights Manager?

The work culture at NielsenIQ for an Insights Manager is collaborative and forward-thinking. You’ll find yourself engaging with both your colleagues and clients in a supportive environment that values diversity, equity, and inclusion. The emphasis on teamwork and continuous improvement makes it not just a place to work, but a place to thrive in your career.

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Common Interview Questions for Insights Manager (12 months contract)
How do you approach understanding a client's business issues as an Insights Manager?

When approaching a client's business issues as an Insights Manager, start by actively listening to their concerns and existing strategies during initial discussions. This allows you to identify key pain points. I also encourage fostering a collaborative dialogue to clarify their goals, which helps in developing tailored insights that directly address their challenges.

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Can you provide an example of a time you delivered actionable insights from data?

Certainly! In my previous role, I analyzed sales and consumer behavior data for a tech client. By identifying emerging trends and consumer preferences, I created a presentation that outlined strategic recommendations. This led directly to a refined marketing campaign that boosted engagement and sales—demonstrating the power of data-driven insights.

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What strategies do you use for managing client expectations?

To effectively manage client expectations, I emphasize clear communication from the outset. Setting realistic timelines and milestones helps ensure everyone is aligned. I also maintain regular updates to keep clients informed, allowing them to share feedback and adjust goals collaboratively as the project progresses.

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How do you stay updated on trends in the tech and durables industry?

Staying updated on industry trends is vital for my role. I regularly read industry publications, follow thought leaders on social media, and attend webinars. Additionally, networking with peers allows me to exchange insights and perspectives, ensuring that I remain knowledgeable about the changing landscape of the tech and durables sectors.

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What tools do you find essential for data analysis?

In my experience, tools like Tableau, Google Analytics, and SQL databases are essential for thorough data analysis. These platforms provide the capability to visualize data trends and perform in-depth analysis, making it easier to draw actionable insights that resonate with clients' needs.

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How would you handle a dissatisfied client?

Handling a dissatisfied client requires empathy and active listening. I would first seek to understand their specific concerns, then discuss potential solutions to address those issues. It's essential to communicate clearly and provide regular follow-ups to rebuild trust and ensure the client feels heard and valued.

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What steps do you take to ensure high standards in client satisfaction?

To ensure high standards of client satisfaction, I focus on open communication, understanding client expectations thoroughly, and routinely seeking feedback. I also follow up post-delivery to confirm that the insights provided remain relevant and helpful, as client satisfaction doesn't end upon project completion.

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How do you balance multiple client projects at once?

Balancing multiple client projects requires effective time management and prioritization. I typically use project management tools to track tasks and deadlines for each client. Regular check-ins and updates help me to stay aligned with clients while ensuring that all their needs are being met efficiently.

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What is the most rewarding aspect of being an Insights Manager?

The most rewarding aspect of being an Insights Manager is witnessing the direct impact of my insights on a client's growth. When they implement recommendations that lead to tangible results, it reinforces the value of data analytics and measurement, making my work feel meaningful and fulfilling.

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How do you ensure your analyses are aligned with clients' strategic goals?

To ensure my analyses align with clients' strategic goals, I start by having in-depth discussions to clarify their long-term objectives. This foundational understanding guides my analyses and recommendations, allowing me to tailor insights that will genuinely support and propel their business strategy.

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