Manager, Route to Market Customer Success

The Manager, Route to Market Customer Success at NielsenIQ is responsible for end-to-end project management, client consulting, and delivering insights through constant client interaction. This role emphasizes quality delivery and ensures that client expectations are managed effectively throughout the project lifecycle.

Candidates applying for the Manager, Route to Market Customer Success position at NielsenIQ should have at least 5 years of experience in client-facing roles, with a strong ability to derive insights from data. Experience in the FMCG industry is preferred, along with a solid understanding of Route to Market products and NielsenIQ databases.

In the Manager, Route to Market Customer Success role at NielsenIQ, you will significantly impact client engagement by delivering tailored insights and maintaining clear communication. Your ability to understand client needs and manage expectations will foster long-lasting relationships and drive client satisfaction.

The Manager, Route to Market Customer Success role at NielsenIQ offers a remote-hybrid working environment that prioritizes flexibility. This allows team members to maintain a healthy work-life balance while collaborating effectively with clients and internal teams.

As a Manager, Route to Market Customer Success at NielsenIQ, you will have various growth opportunities through continuous learning programs like LinkedIn Learning and participation in community engagement initiatives. Your role will also allow you to influence strategic decisions that shape the future of client success.

In a client-facing role like the Manager, Route to Market Customer Success, it’s vital to prioritize tasks based on client deadlines and the project's urgency. Utilizing project management tools and clear communication with the team can help keep everything organized, ensuring client expectations are met.

Reflect on a specific situation where you provided data-driven insights to a client, outlining how you analyzed the data, the insights you gathered, and how you presented these to influence the client's strategic direction. This demonstrates your ability to connect data analysis with tangible business outcomes.

Address the conflict with open communication, ensuring you understand the client's concerns fully. Propose a meeting to discuss the issues openly, sharing your perspective and finding a collaborative solution that meets both the client's and your organization’s goals.

I actively follow industry news through reputable sources, engage with thought leaders on platforms like LinkedIn, attend webinars, and participate in professional networks. This approach helps me anticipate changes in the FMCG landscape and adapt our Route to Market strategies accordingly.

I utilize project management tools to establish a clear communication channel and set regular check-ins or status updates. This practice ensures everyone is aligned on project goals and timelines, which is essential for successful collaboration.

Building strong client relationships starts with understanding their business needs and maintaining regular communication. I invest time in regular check-ins, listen to their feedback, and ensure we're proactive in addressing their concerns, which builds trust and loyalty over time.

I focus on transparent communication from the start, clearly outlining project scopes, timelines, and potential challenges. This ensures clients understand what to expect and reduces the likelihood of miscommunication during the project.

Enhancing customer success at NielsenIQ involves gathering client feedback, analyzing insights, and continually refining our processes. Implementing innovative strategies based on data analysis would help us better serve our clients' needs.

In high-pressure situations, I prioritize tasks based on urgency, communicate with my team about workload management, and maintain a calm demeanor. This approach helps ensure we meet deadlines without compromising quality.

Key success factors include strong analytical skills to interpret data, excellent communication abilities to engage with clients effectively, a deep understanding of the FMCG landscape, and project management expertise to deliver quality results consistently.