Job details

KYC Verification Specialist

Nivoda, a fast-growing B2B marketplace reshaping the global jewelry industry, is seeking a detail-oriented, customer-focused KYC Verification Specialist. If you have an investigative eye, possess a strong understanding of compliance requirements, and have the drive to make a significant impact in a dynamic, multicultural environment, this role is perfect for you.

About us

Based in London, with vibrant offices spread across Mumbai, New York, Hong Kong, and Amsterdam, Nivoda is a youthful, passionate, and fast-paced global team disrupting the traditional jewelry trade industry. Our platform connects jewelry buyers and sellers worldwide, facilitating transparent, efficient, and cost-effective transactions.

Our sales have skyrocketed over 250% in the last year, growing our team from 30 to more than 400 members internationally. We're risk-takers, hard-workers, and big thinkers on a journey to empower jewelry trading worldwide.

Profile / requirements

As our KYC Verification Specialist, you'll be tasked with reviewing and completing KYC verification for new customers globally, ensuring a seamless 24/7 service. The role demands collaboration with Customers and Sales Managers and a strong focus on continuous improvement. Here's what we're looking for:

Efficiency in KYC verification
Excellence in customer service
Strict compliance adherence
Reliable night shift coverage
Effective collaboration with Sales Managers and Customers
Focus on continuous improvement

Key Responsibilities

Perform KYC verifications swiftly and accurately.
Ensure a smooth, efficient process resulting in a positive customer experience.
Guarantee compliance with relevant regulatory requirements and company policies.
Provide reliable night shift coverage.
Foster efficient communication and collaboration with sales managers.
Identify and implement process improvements.
Provide responsive and efficient ad hoc support to finance colleagues, assisting in various tasks and projects as needed.

Skills and Experience

Experience in KYC or similar compliance roles.
In-depth understanding of KYC regulatory requirements, compliance laws, and anti-money laundering (AML) procedures.
Proficiency in KYC software platforms, customer management systems, and other relevant technologies is advantageous (e.g., Trulioo, Hubspot).
Exceptional analytical skills with an eye for detail.
Strong written and verbal communication skills.
Ability to manage time effectively, particularly during night shifts.

Soft Skills

Excellent customer service skills.
Ability to communicate complex compliance issues in a simple, understandable way.
Highly dependable and reliable.
Open to feedback and committed to ongoing learning and development.
Uphold the highest ethical standards in all work activities.

What We Offer