Job details

Revenue Operations Analyst

Reporting Manager: Global VP of Sales
Location: Remote in South Africa

Salary: R480k - R600k per annum

About Us
Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewellery industry.

We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. As Revenue Operations Analyst you will provide the leading analytics and insights that improve our processes, optimise our profitability, and power the Buyer & Supplier Sales, Customer Support and Events teams to scale to 10-figure GMV.

About the Role
The Revenue Operations Analyst supports the day-to-day operations of the sales team. Working closely with the Revenue operations Leader, Global VP of Sales, and Category General Managers, you provide insights to resolve all levels of business problems. From ad-hoc checking of sales team commission to strategic pieces of analysis that shape the direction of the business, this role is vital to enable the revenue team to grow the business. This isn’t just an operational role—it's about blending strategic insights with technical acumen to enable business growth

Key responsibilities include:

Data Analysis and Reporting
1. Analyse revenue performance metrics across sales, marketing, and customer success
2. Develop and maintain dashboards, reports, and KPIs to track progress toward revenue goals using Tableau, ThoughtSpot, HubSpot
3. Provide actionable insights based on data to improve processes and revenue outcomes
4. Proactively identify opportunities through data analysis
5. Support the sales team with ad-hoc queries against their targets
Process Optimization
1. Identify inefficiencies in current workflows and recommend improvements.
2. Assist in the design and implementation of scalable processes or projects to support revenue growth
3. Document processes and ensure compliance with best practices
Systems and Tools Management
1. Manage and optimize CRM tools: HubSpot, Tofu, Clay
2. Ensure accurate and consistent data across internal and 3rd party platforms
3. Train team members on tools and systems to help the team to self serve
Cross-Functional Collaboration
1. Act as a bridge between sales and other departments - be the sales data ambassador
2. Collaborate with stakeholders to identify challenges and develop strategies to address them
Forecasting and Planning
1. Support revenue forecasting and pipeline management by analyzing historical trends and current data
2. Assist in creating budgets and setting performance targets for revenue teams
3. Support sales lead allocation
4. Support sales commission structures and incentive plans

Key Skills

Strong analytical and problem-solving skills, with expertise in Excel, SQL, Python and/or BI tools (e.g., Tableau, Looker, Power BI)
Proficiency in CRM platforms like HubSpot, Salesforce.
Excellent communication and interpersonal skills for cross-functional collaboration
Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
Detail-oriented with a focus on accuracy and quality of work

Profile

2+ years of experience as a data analyst in a commercial role

What You’ll Get

Fast-paced and multinational working environment.
The opportunity to be part of a hyper-growth scale-up.
Flexibility with remote working.
Generous holiday allowance.
Highly competitive base salary.
Medical aid through Discovery.

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Average salary estimate

$36000 / YEARLY (est.)

min

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$31500K

$40500K

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What You Should Know About Revenue Operations Analyst, Nivoda

Are you ready to take your career to the next level as a Revenue Operations Analyst at Nivoda? This exciting opportunity is perfect for someone looking to join a dynamic team and make an impact in the global jewellery marketplace. As a Revenue Operations Analyst, you will dive deep into data analysis, uncovering insights that drive our sales, customer support, and events teams toward incredible growth. Reporting to the Global VP of Sales, you’ll collaborate closely with category managers and the revenue operations leader to tackle business challenges with strategic solutions. Your keen analytical mind will help optimize processes and identify inefficiencies, allowing us to scale our operations efficiently. You’ll also take the lead in managing our CRM tools like HubSpot, ensuring our data is accurate and flows smoothly across platforms. Your insights will guide our revenue forecasting and performance targets, all while fostering cross-departmental collaboration that strengthens our efforts. We’re not just seeking someone to crunch numbers; we want a partner who blends analytical prowess with a passion for excellence. If you have a couple of years of experience in a commercial data analyst role and possess strong skills in Excel, SQL, and BI tools, then we’d love for you to join us. With flexibility for remote working and the opportunity to be a part of a hyper-growth scale-up, your career can soar at Nivoda. So, if you're excited to empower our teams with actionable insights and drive our profitability to new heights, apply today!

Frequently Asked Questions (FAQs) for Revenue Operations Analyst Role at Nivoda

What are the key responsibilities of a Revenue Operations Analyst at Nivoda?

As a Revenue Operations Analyst at Nivoda, your key responsibilities include conducting thorough data analysis and reporting on revenue performance metrics, optimizing processes, managing CRM tools like HubSpot, and collaborating cross-functionally to address business challenges. You'll also support revenue forecasting and assist in creating budgets and performance targets.