NOC L1 Support

Job Description:

Duties:

• Alarm related TTs assigned to L1 RAN team (Altiostar and Mavenir) to be resolved or assigned further to L2 within SLA
• Accept calls/Tickets from Customer Care
• Manage Fault ticket till closure
• Diagnosis at primary level
• Coordinate with concerned teams for resolution
• Escalate non – repetitive, critical, service affecting faults to L2 fault management team

Preferred:

• Knowledge or understanding of RAN networks
• Understanding of 5G ORAN Network Functions (CU, CU-CP, CU-UP, DU, gNB, RUs)

Job Types: Full-time, Contract

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Night shift

Ability to commute/relocate:

• Littleton, CO 80120: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person