Job details

Member Operations Associate - Part Time

NOCD is a leading telehealth provider focused on OCD treatment, seeking a dedicated Member Operations Associate to enhance the member experience through effective appointment management and customer service.

Skills

Customer service experience
Problem resolution skills
Strong communication skills
Technological proficiency
Detail-oriented
Resilience under pressure

Responsibilities

Schedule or reschedule therapy appointments via text, phone, and email.
Engage with members to handle cancellations and encourage rescheduling.
Implement strategies to boost member retention.
Build relationships with internal teams and members.
Collaborate with multi-disciplinary teams for member support.
Adapt to changing processes while maintaining service quality.

Education

High school diploma or equivalent
Some college education preferred

Benefits

Casual startup environment
Competitive compensation
Flexible PTO

To read the complete job description, please click on the ‘Apply’ button

By NOCD Inc.

NOCD (https://www.nocd.com) is the #1 telehealth provider for the treatment of obsessive compulsive disorder ("OCD") and the leading Community-Driven Therapy company. NOCD helps people reclaim their lives with clinically proven OCD treatment by re...

5 jobs

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

51-200

LOCATION