North America Sales Operations

This role is critical to delivering on WTW’s strategy to simplify in order to drive growth by acting as a coordinator for all growth enablement activities. As a trusted partner for Lead Relationship Managers, geography leaders and marketing, the Sales Operations team supports the execution, progression and analysis of growth plans within a geography and for assigned complex client relationships.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Deliver insights and partner with sales leadership and marketing to execute growth themes locally
• Manage and execute consistent approach to client satisfaction (both Independent Client First and Net Promotor Score) locally and report engagement for the market by client and by market/business
• Determine action plans to be executed locally to improve client satisfaction results
• Identify, monitor and report client’s at-risk status at the market level to develop robust action plans
• Execute growth priorities locally through growth planning, account planning and sales campaigns
• Collaborate with regional and market leaders to execute on complex campaigns to grow and retain our client base
• Partner with market business leadership to identify target clients across all tiers to increase client integration
• Deliver client monitoring themes within the market and manage action plan against priorities
• Collaborate with Sales Operations colleagues to drive growth activities and share best practices
• Manage data integrity within Enterprise Client Solution (ECS) and Client Relationship Management (CRM) systems to ensure client lead, team members, segmentation, pipeline and activities are represented accurately
• Report CRM metrics such as pipeline analytics, activity and insights to drive sales actions
• Deliver pipeline reporting in partnership with finance and uphold new business financial discipline
• Act as local owner of CRM and sales tools by reviewing utilization and adherence
• Utilize and partner with Centers of Excellence (COEs) to execute and project manage marketing, Market and Client Insights (MCI), RFP, contracting and reporting activities
• Execute consistent implementation of Sales Operations activities locally
• Share and leverage best practice across WTW to deploy locally

The Requirements

• Ability to collaborate and partner with sales leadership and colleagues
• Strong project management and analytical skills with ability to successfully communicate across multiple stakeholder groups
• Strategic thinker
• Ability to coordinate and connect multiple growth priorities
• Ability to partner multiple COEs and stakeholders
• High level of business acumen
• Team-oriented and collaborative
• Broad understanding of WTW capabilities and expertise

Salary range and benefits information for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to the location of the role, individual competencies, education/professional certifications, experience, performance in the role, and potential for revenue generation (Producer roles only).

Compensation

The base compensation range being offered for this role is $80,000 - $95,000. This role is also eligible for an annual short-term incentive bonus

Company Benefits

Willis Towers Watson provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave)

Retirement Benefits: Contributory pension plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, Including Disability/Vets