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Financial Aid Advisor

Description

Serves as Financial Aid Advisor with primary responsibility to answer all incoming Financial Aid communication inquiries, work with families to collect all outstanding financial aid requirements, respond to emails sent to the Financial Aid email account. Manage all outbound communication for things like FAFSA completion, verification, PJ, etc.  Collect, document and award within the regulatory guidelines of Federal State and Institutional policies for all external scholarships. Perform verifications for select group of students. Manage system tasks assigned to the position. Review all incoming documentation for regulatory compliance. Prepare documentation for annual audit. Performs other duties as requested.


  

Responsibilities:

  • Counsel prospective students and parents concerning financial aid information and procedures.
  • Assist students and their parents in understanding federal regulations when filling out the FAFSA.
  • Counsel students concerning problems and special circumstances involving financial aid. Work with the Director if financial circumstances are affecting the student's retention or potential to enroll.
  • Serve as liaison between the students and Student Accounts.
  • Meet individually with prospective visiting families and students who request personal appointments to answer financial aid questions and concerns, review awards, costs, and payment options.
  • Be familiar with all institutional grants and scholarships.
  • Be knowledgeable of all computer software used for Federal, State and institutional administration of Financial Aid including but not limited to: EdConnect, FSA PartnerConnect, GAPS, PowerFaids, G5, ELM, Microsoft Excel, Word, Outlook. Slate and Jenzabar EX.
  • Ability to learn new system operations due to constant changes in Federal and commercial software used in financial aid.
  • Work with the document imaging system.
  • Work with the Director to set up worksheets, financial aid information sheets, etc. to be used in financial aid packaging.
  • Assist the Financial Aid Director with the day-to-day operation of the Financial Aid Office.
  • Answer the main Financial Aid phone line and assist the caller or direct the call to the proper staff member.
  • Assist parents and students with FAFSA processing questions and concerns.
  • Assist parents and students with rejected FAFSA submissions to resolve issues.
  • Assist parents and students with completing the Verification process.
  • Assist parents and students who have experienced changes in finances and family situations to complete the forms necessary for a Professional Judgement.
  • Assist in the annual review of all active Financial Aid Files. 
  • Assists in preparing file selection for annual audit.
  • Sends Federal Work Study instructions to new students, and award FWS as requested by students.
  • Maintain the Church Partnership and External Scholarship Funds for all students, keep accurate records of scholarship information.
  • Review daily ISIRs received for compliance issues that would change award eligibility.
  • Review daily ISIRs received for Admissions decision codes, corrects discrepancies between PowerFaids & Admissions software in preparation for new student award preparation.
  • Handle all forms and document requests - ensuring outstanding documents are submitted.
  • Check in all types of documents submitted to complete federal/state requirements for each student.
  • Assists Assistant Director in updating and maintaining PowerFaids letters, and GU Etrieve forms for documentation tracking and customer service. 
  • Input and retrieve student data using PowerFaids, Slate and Jenzabar systems.
  • Manage all office outbound communication to students and families. 
  • Perform verification for select group of students. 
  • Assist Director in collection, preparation and review of documentation for annual audit. 
  • Perform all tasks assigned in the PowerFAIDS system. 
  • Perform other duties assigned 

Requirements

  • Excellent Customer Service skills required
  • Effective communication skills, both spoken and written
  • Must be able to focus on and complete tasks in an efficient manner under pressure of deadlines
  • Must be comfortable with technology & learning new computer applications
  • Must be comfortable using Microsoft Office software applications
  • Self-motivated
  • Ability to manage time well

APPLICATION PROCEDURE: To be considered for the position, applicants must submit (1) a cover letter, (2) a current resume, and (3) the Greenville University Employment Application 


Salary Band: $29,250-$88,000/ Annually. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions and department budget.  

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 


Greenville University's Mission: 

Greenville University is liberal arts University that empowers students for lives of character and service through a transforming Christ-centered education. Our hiring practices reflect our commitment to be a Christ-centered institution. 


GREENVILLE UNIVERSITY: The university is located 50 miles east of St. Louis in an attractive residential community of approximately 7,000 people. Greenville was founded in 1892 and is affiliated with the Free Methodist Church yet draws students from 40+ denominations. For additional information, please visit our website: www.greenville.edu


Greenville University does not discriminate on the basis of race, color, age, sex, disability, family responsibilities, or  national or ethnic origin, in employment opportunities, in keeping with applicable state and federal laws. In keeping with the mission of the institution, Greenville University seeks applicants with a strong commitment to the values and lifestyle of evangelical Christianity and who profess a personal relationship with Jesus Christ. As a Christian institution, we require faculty and staff to adhere to the University's Lifestyle statement and to enforce a religiously based code of conduct for all University employees. Women and minorities are encouraged to apply. Greenville University, as an educational institution affiliated with the Free Methodist Church USA, reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended). 

Average salary estimate

$58625 / YEARLY (est.)
min
max
$29250K
$88000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Financial Aid Advisor, North Greenville University

If you're passionate about helping students navigate their financial futures and thrive in a supportive environment, we have an exciting opportunity for you at Greenville University as a Financial Aid Advisor. In this pivotal role, you'll be the first point of contact for families seeking assistance with financial aid inquiries. Your day-to-day will involve collaborating with families to gather essential financial aid documentation and responding to queries that come through the Financial Aid email account. A key part of your responsibilities will include managing outbound communications related to FAFSA completion and various verification processes, ensuring students are well-informed throughout their journey. You'll work closely with a dedicated team to award scholarships while adhering to Federal and State guidelines, taking an active role in preparing for audits and maintaining regulatory compliance. Your expertise will also shine as you guide students and parents through the complexities of financial aid regulations, offering personalized assistance and counseling. With your strong communication skills and technical proficiency, you’ll utilize various software systems like PowerFaids and Microsoft Office to streamline financial aid operations. Join Greenville University, a Christ-centered institution committed to empowering students for lives of character and service, and make a meaningful impact in the lives of students and their families. We invite those who share our values to apply and be part of a vibrant community focused on transforming lives through education.

Frequently Asked Questions (FAQs) for Financial Aid Advisor Role at North Greenville University
What are the primary responsibilities of a Financial Aid Advisor at Greenville University?

As a Financial Aid Advisor at Greenville University, your primary responsibilities will include answering all incoming financial aid inquiries, assisting families in completing financial aid documentation, and managing all communication related to FAFSA completion and verification. You'll also serve as a liaison between students and financial accounts, ensuring clarity and support in financial matters, while also reviewing documentation for regulatory compliance.

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What qualifications are required for the Financial Aid Advisor position at Greenville University?

To be considered for the Financial Aid Advisor position at Greenville University, candidates should possess excellent customer service and communication skills, be comfortable with technology, and have effective time management abilities. Familiarity with financial aid software, including PowerFaids and Microsoft Office, is essential. Additionally, having a self-motivated attitude and the ability to manage tasks under deadlines will contribute to your success in this role.

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How does Greenville University support its Financial Aid Advisors during onboarding?

Greenville University provides comprehensive onboarding for Financial Aid Advisors to ensure they are well-equipped to assist students. This includes training on various software applications related to financial aid management, exposure to institutional policies and procedures, and ongoing support from management and experienced colleagues as you transition into your new role.

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What types of software do Financial Aid Advisors at Greenville University need to be familiar with?

Financial Aid Advisors at Greenville University should be familiar with multiple software systems including PowerFaids, EdConnect, Microsoft Excel, and other platforms used for financial aid management. Continuous adaptation and learning of new technologies will be necessary to stay compliant with changing federal regulations and to serve students effectively.

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Can you describe the work environment and culture at Greenville University for Financial Aid Advisors?

The work environment at Greenville University is characterized by a supportive and collaborative culture, emphasizing Christ-centered values. Financial Aid Advisors play an important role in uplifting students and families through transparent financial guidance. The university encourages professional growth and fosters a caring community where employee values align with the institution's mission of service and character.

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Common Interview Questions for Financial Aid Advisor
How do you manage time effectively while dealing with tight deadlines as a Financial Aid Advisor?

To manage time effectively under tight deadlines, I've found that prioritizing tasks based on urgency and importance is key. I also utilize digital tools for tracking communications and deadlines, allowing me to respond promptly to students. Regular check-ins with my team help ensure alignment on priorities and workloads, which fosters collaboration.

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Can you give an example of how you assisted a student with financial aid documentation?

In a previous role, I worked closely with a student who was confused about the FAFSA process. I guided them through each section of the form, clarifying federal regulations and ensuring they understood the importance of accurate documentation. This personalized support led to a successful application and, ultimately, financial aid approval.

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What strategies do you use to stay current with financial aid regulations?

I stay current with financial aid regulations through continuous professional development, including attending workshops and webinars. Subscribing to industry newsletters and being part of professional associations also helps. Networking with peers provides valuable insights into best practices and emerging trends within financial aid.

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How do you handle situations where a student's FAFSA submission has been rejected?

When a FAFSA submission is rejected, I calmly explain the issues to the student and provide step-by-step instructions on how to resolve the problems. This involves reviewing the submitted data thoroughly and offering practical solutions to ensure their information meets the required standards for acceptance.

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What do you believe the role of a Financial Aid Advisor entails beyond just processing applications?

Beyond processing applications, a Financial Aid Advisor plays a crucial role in emotionally supporting students and families throughout their financial journey. This involves counseling, providing resources, and helping them navigate complex financial decisions to ensure they feel empowered and informed about their financial situation.

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Describe a time when you had to explain complex financial aid information to a parent or student.

I once assisted a parent who was overwhelmed by financial jargon related to scholarships and loans. I took the time to break down the information into simpler terms, using relatable examples from other students' experiences. By focusing on clarity and patience, I helped alleviate their concerns and clarified the options available.

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What is your approach to ensuring compliance with financial aid regulations?

Ensuring compliance involves meticulous attention to detail when reviewing student files and documentation. I also develop checklists to verify all required information is in order before submission. Regular training sessions and audits help maintain awareness of regulatory changes and promote best practices among the team.

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How do you handle high-stress situations related to student inquiries about financial aid?

In high-stress situations, I prioritize active listening to understand the specific concerns of students. Remaining calm and empathetic helps diffuse tension. I assure students that I'm here to help, providing clear next steps and advice while aiming to instill confidence in the financial aid process.

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Why do you want to work as a Financial Aid Advisor at Greenville University?

I want to work as a Financial Aid Advisor at Greenville University because I admire its commitment to character and service-driven education. I believe in the transformative power of education, and I am passionate about supporting students from diverse backgrounds in achieving their academic goals through accessible financial resources.

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What makes you suitable for a Financial Aid Advisor role at Greenville University?

My suitability for the Financial Aid Advisor role stems from my blend of extensive financial aid experience, exceptional communication skills, and dedication to helping students succeed. I thrive in fast-paced environments, and I consistently work to enhance my knowledge in compliance and technology, aligning with Greenville University's mission to empower students.

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EMPLOYMENT TYPE
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DATE POSTED
April 4, 2025

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