Job details

Amazon - Senior Receptionist Seattle

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Senior Receptionist is Amazon’s face and voice to its clients and their guests when they come to campus.

A Senior Receptionist will be a resource for our frontline receptionists. Using their years of professional experience and knowledge they will help resolve any escalations, be the example of pro-active engagement and maintain the high quality of service we look to provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits.

Our ideal applicant, is a solution orientated individual who seeks to provide a memorable customer centric experience through each interaction and has an establish career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you!

Location: Seattle

Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)

Wage: Starting Wage: $25.24 per hour | Full Wage Range: $25.24 - $30.04 per hour

What we can offer:

Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
17 Accrued Paid Time Off Days Annually
Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Company-Provided Orca Pass – Unlimited use
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Physical Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/

Key responsibilities

Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email or in person
Act as the point of reference for guests & Amazon employees who need assistance or information and help resolve any escalations
Will be responsible for overall operation of the front desk and front office activities including, but not limited the opening and/or closing of service locations
Partner with Receptionist on multi-person desks
Manage inventory at desks and communicate needs to Lead Receptionist.
Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations
Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
Support Banana Stand and Special Events as needed

Requirements

Experience operating a front desk environment
Positive, upbeat attitude and Excellent in-person customer service skills
Must be reliable and punctual with excellent organizational skills
Must have demonstrated ability to juggle multiple priorities
Ability to maintain composure and good judgment in fast-paced, high-stress environments.
Attention to detail and accuracy
Must be able to potentially lift or carry items up to 50 pounds
Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required
The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
Ability to work independently and out of line of sight from other team members for all or part of shift
Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening
This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit
High School Diploma

About Northwest Center

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

Northwest Center Glassdoor Company Review

3.5

Northwest Center DE&I Review

No rating

CEO of Northwest Center

Gene Boes

Approve of CEO

By Northwest Center

“To promote the growth, development and independence of people with developmental disabilities through programs of education, rehabilitation and work opportunity.”

46 jobs

MATCH

Calculating your matching score...

FUNDING

Nonprofit

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Civic & Social Services

TEAM SIZE