Job details

Training Coordinator

The Northwest Center @ Amazon is looking for a Training Coordinator to work in a temporary position, from December 2024 through September 2025.

This unique role will work directly with Amazon’s People Experience Team (PXT) to create exceptional experiences for executive-level attendees at training and development sessions. In this role, you will provide top-tier customer service, manage on-site logistics, and ensure each session runs smoothly from setup to breakdown. You will work alongside senior leadership, anticipating needs and solving challenges in a fast-paced, ever-changing environment.

This position offers exciting travel opportunities to destinations like Los Angeles, Paris, London, Mexico, and India. If you’re a detail-oriented, adaptable professional with a passion for delivering top-notch service, apply now to join our world-class team!

Location: Seattle, WA + Bellevue, WA with domestic and international travel required

Schedule: Monday – Friday, typically between 7:30 am – 6:00 pm (hours will vary). Schedules will vary from week to week, 45-50 hours per week during weeks with training, 30 hours per week on weeks without training

Wage: Starting Wage: $31.08 per hour | Full Range: $31.08 - $39.17 per hour

What we can offer:

Accrued Paid Time Off Days Annually (Pro-rated)
Company-Provided Orca Pass – Unlimited use
Employment Assistance Program (EAP) via Spring Health

What You Will Do

Customer Support

Staff registration desk; greeting, welcoming, and registering all attendees in a friendly, warm, professional, and courteous manner. Provide a 5-star first impression for every attendee.
Communicate with stakeholders, peers, and vendors to proactively resolve customer needs.
Maintain comprehensive knowledge to address inquiries and troubleshoot issues effectively.
Monitor and respond to correspondence, providing customer education, support, and information regarding facilities and campus resources.

Training Session Support

Perform necessary setup of classroom resources including registration desk, resources, branding materials, registration desk, catering, and other session-related needs in an organized and visually appealing fashion.
Serve as the primary point of contact for attendees, facilitators, and various operational support functions to resolve ad hoc needs.
Manage registration and logistics for sessions, including taking attendance of attendees.
Traveling domestically and internationally to support multi-day training sessions up to a few times per month, with some trips scheduled after another.
Predetermined training schedule provided upon hire.

Administrative and Program Support

Maintain, organize, track, and communicate inventory of classroom materials, consumables, and swag.
Collaborate with existing coordinators to create operational efficiencies and draft process documentation.
Communicate with stakeholders, peers, and vendors to share trends, feedback, and observations.
Maintain accurate and current records of relevant data/metrics as needed.
Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
Assist with new tasks, processes, or projects as needed to support evolving team requirements and other NWC divisions and requests from Amazon partners.
Hours will have varied start and end times due to scheduling needs. Flexibility to work occasional nights and weekends.

Who You Are

3+ years of experience in a high-volume customer-facing role including proven experience working with Executive level employees.
Experience in luxury customer-focused hotels OR fine dining restaurants OR event organizing preferred
Must be willing and able to travel domestically and internationally as required.
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet, and SharePoint.
Strong attention to detail and a focus on project execution, able to manage a high degree of complexity and to distill information.
High School Diploma or GED

Working Conditions and Physical Demands

Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
Able to work a flexible schedule including nights and weekends as needed.
Ability to support adjusting furniture or working with the onsite team to help facilitate furniture needs.
Ability to work at a computer for long periods (up to 8 hours per workday).
The ability to move consistently within a 1.5-mile radius is required.
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

About Northwest Center

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

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CEO of Northwest Center

Gene Boes

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By Northwest Center

“To promote the growth, development and independence of people with developmental disabilities through programs of education, rehabilitation and work opportunity.”

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FUNDING

Nonprofit

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Civic & Social Services

TEAM SIZE