Job details

Guest Services Representative Part Time Rotating Shifts Marianjoy, Wheaton

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

0.8FTE

Shift: Sundays, Thursdays, Fridays and saturdays 12:00pm to 8:30pm

The Guest Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This role provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls.

Responsibilities:

Provides appropriate communications in emergency situations.
Provides infection control screening for all employees, visitors, vendors, and outpatients.
All services are performed with the highest level of customer service.
Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper location
Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners
Assures that policies and procedures related to visiting hours/visitation and safety are enforced
Utilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed visitors (based on current policy at any given time)
Provides visitors with wheelchairs, escort or general information as needed
Implements emergency procedures in coordination with safety team, communicating with them via 2-way radio
Communicates service needs, issues and potential problems via sentact request or 2-way radio for urgent matters with security, engineering and housekeeping
Receives floral deliveries and delivers them to proper person
Delivers other patient items dropped off at front desk
Processes and delivers patient mail. Mail for discharged patient is returned to sender
Provides patient room #'s to ambulance/medicare drivers as needed
Utilizes front desk procedures guide to clarify roles and responsibilities
Provides project support for other departments
Assures reception areas remain clean, neat and organized

Qualifications

Required:

High School or Equivalent (GED)
Computer experience is required.
2 or more years of Customer Service experience.
Ability to interface with a variety of people and provide the highest level of customer service

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$36000 / YEARLY (est.)

min

max

$32000K

$40000K

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What You Should Know About Guest Services Representative Part Time Rotating Shifts Marianjoy, Wheaton, Northwestern Memorial Healthcare

Are you ready to make a difference in healthcare? As a Guest Services Representative at Marianjoy in Wheaton, you'll play a vital role in ensuring that every visitor, patient, and vendor receives top-notch service. This part-time position, involving rotating shifts on Sundays, Thursdays, Fridays, and Saturdays from 12:00 PM to 8:30 PM, offers a unique opportunity to contribute to a compassionate and welcoming environment. At Northwestern Medicine, we believe in a patient-first approach, and in this role, you'll be the smiling face that greets our visitors. Your responsibilities will include providing vital information and assistance, handling phone communications, and ensuring that all visitors are screened in accordance with infection control guidelines. You'll support the smooth operation of our front desk while coordinating with our safety team during emergencies. If you have a knack for customer service and want to be part of an organization committed to better healthcare, Northwestern Medicine offers a range of competitive benefits—including tuition reimbursement and 401(k) matching—providing you with the support you need to thrive in your career. Join us at Marianjoy, where your friendly demeanor and ability to connect with others will greatly enhance the experience of everyone walking through our doors.

Frequently Asked Questions (FAQs) for Guest Services Representative Part Time Rotating Shifts Marianjoy, Wheaton Role at Northwestern Memorial Healthcare

What are the primary responsibilities of a Guest Services Representative at Marianjoy?

As a Guest Services Representative at Marianjoy, your primary responsibilities include welcoming and directing patients, visitors, and vendors to ensure a smooth and pleasant experience. You'll manage phone communications, provide emergency communications, and enforce infection control screening procedures. Your role is crucial in maintaining the overall safety and professionalism of the reception area.