Customer Service Representative for High-End Coffee Machines - Work Remote

The House of Mercier is excited to offer a unique opportunity for coffee enthusiasts to join our team as Customer Service Representatives for High-End Coffee Machines. This is a fully remote position, allowing you to work from the comfort of your home while connecting with customers who share a passion for premium coffee experiences. In this role, you will assist customers in navigating their inquiries regarding our range of high-end coffee machines, providing them with exceptional service and expertise. You will play a vital role in ensuring our customers are delighted with their purchases and equipped with the knowledge to make the most of their coffee-making journey. If you have a love for coffee and a desire to provide outstanding customer service, we invite you to join us at The House of Mercier!

Responsibilities

• Engage with customers through various communication channels (phone, email, live chat) to assist with inquiries related to high-end coffee machines.
• Provide detailed product information, troubleshooting assistance, and guidance to enhance the customer’s coffee experience.
• Resolve customer complaints, issues, or concerns with efficiency and a positive attitude, ensuring satisfaction at every turn.
• Document customer interactions accurately and provide feedback for continuous improvement.
• Stay up-to-date with product knowledge and trends in the coffee industry to share insights with customers.
• Collaborate with team members to create a cohesive and supportive working environment focused on customer satisfaction.

• Prior experience in customer service is preferred, ideally within the retail or luxury goods sector.
• A genuine passion for coffee and high-end appliances, with a willingness to learn about our products.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem-solving skills and the ability to manage multiple inquiries simultaneously.
• A customer-first mentality, with a dedication to providing exceptional service.
• Basic computer skills and familiarity with customer service software.
• Ability to work independently and adapt to a remote work environment.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan