Operations and Brand Manager

Nova Analytic Labs is a startup business interested in energetic, dedicated and experienced individuals to join our team. The person that fills this role will join Nova as one of the first team members. Everyday will be an opportunity to design innovative and efficient solutions to daily operations and support the high quality and rapid testing experience provided by Nova.

This role will initially be a mixed role. The primary focus will be to provide administrative support as it relates to laboratory launch tasks. The other focus will initially be in supporting sales, customer service and marketing related launch tasks. This position will work with the laboratory to assist in requisitioning, coordination of lab technicians, remote samplers, and field sampling as needed.

Duties and Responsibilities
• Responsible for providing day to day supervision over administrative tasks
• Aids the laboratory when needed in requisitioning, and supervision over lab technicians
• Provides orientation and performance feedback on appropriate staff
• Reviews policies and procedures to meet specific guidelines
• Ensures prompt resolution of clerical errors
• Maintains documentation and resolution of problem samples
• Responsible for data entry and review, both in oversight and production
• Ensures all training files are up to date and complete in accordance with SOPs
• Ensures that full and accurate data records are maintained
• Responsible for documentation and resolution of customer complaints
• Works as a liaison between laboratory, client base and lab management
• Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
• Provides supervisory duties as needed including but not limited to interviewing, hiring, training, intervention, discipline and termination of administrative staff
• Field calls, emails from clients
• On-board clients as necessary
• Organize promotional materials, marketing outreach
• Monitor communication platforms

Requirements

• Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus.

• Bachelor degree with management experience preferred

• 2 years college coursework or high school diploma

• 1-3 years of administrative experience, supervisory role preferred

• Preferred experience in the cannabis testing, food testing or environmental testing field

Benefits

This position will offer Health, dental and vision benefits.