Technical Customer Success Manager

ABOUT US:

At Sift, we’re accelerating the development of next-generation machines with the world’s first end-to-end telemetry stack — and we’re expanding our team. 

Sift’s founders started this company in order to enable private and government entities to make big, technological strides. Our focus is centered on creating a better world for tomorrow, and we’re making an impact with our highly specialized expertise.

By joining us, you’ll help shape future-focused data infrastructure that will power spacecraft, satellite constellations, renewable energy, autonomous transportation, and more.

Sift is currently looking for team members who are passionate about solving complex engineering problems and building a fast-growing startup.

For more info about Sift, please contact: vivek.punjabi@siftstack.com

OUR TEAM:

The Sift team includes top senior engineers and operators, with past experience at SpaceX, Google, Palantir, and Amazon. We believe that the best software is written by those close to the source of the problem. One of our founders, Karthik Gollapudi, was a Dragon flight software lead responsible for two Dragon missions to the ISS. His team used SpaceX’s end-to-end data platform before, during, and after every Dragon mission. Our other co-founder, Austin Spiegel, was a lead on Starlink’s tools team, responsible for the platform that collected data from over 2,000 Starlink satellites for exploration and data review.

OUR CUSTOMERS:

Backed by the best investors in the sector, Sift is positioned at the forefront of machine innovation, with customers who are pushing the boundaries of exploration on earth and in space. We’re providing scalable infrastructure and no-code visualization tools to companies across aerospace, aviation, defense, energy, and transportation sectors.

ABOUT THE ROLE:

As a Customer Success Manager, you’ll act as a coach, project manager, consultant, and product expert for our clients, enabling them to be successful with Sift by building an iterative, data-driven culture. In this role, you will have the unique opportunity to help shape our processes from the ground up. You should be passionate about working closely with companies solving complex engineering challenges, including satellite constellations, renewable energy, and autonomous transportation. You will also:

-Partner with Account Executive & Forward Deployed Engineering teams to onboard, train, and proactively drive adoption of Sift with our customers

-Develop the customer onboarding and retention playbooks

-Build relationships with stakeholders and executive sponsors to achieve loyalty & advocacy within their organization

-Help users adopt the right data review processes to revolutionize how they build & deploy hardware

-Provide mentorship and guidance to customers by identifying the optimal way to realize their business aims using Sift’s features

-Partner closely with members of our engineering team to support our client’s technical needs

-Be an internal advocate for customer needs and feature requests

-Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth/optimization

KEY RESPONSIBILITIES:

-5+ years of experience in Customer Success or Account Management, driving the adoption of technical products by fast-paced enterprise organizations

-Excellent client management abilities, including outstanding written and verbal communication skills and the ability to build relationships with client stakeholders

-Great project management skills and the ability to collaborate with and influence internal and external stakeholders

-The ability to assimilate complex information quickly, including being able to translate between business and technical terms to find solutions for our customers creatively

-Experienced in the B2B tech space or with SaaS companies

-Flexibility to travel regularly to meet customers on-site

-A customer-centric personality that is reliable, enthusiastic, and willing to go the extra mile

LOCATION:

Sift headquarters is located in Los Angeles (El Segundo), and we work in a hybrid environment. We work closely with hardware companies building everything from autonomous vehicles to spacecraft, and many of them are based in L.A. As a customer-centric company, it's essential to be nearby for site visits and collaboration.

BENEFITS:

-New hire stock equity

-Hybrid workplace

-Free lunch, snacks, & coffee

-Top-tier health insurance: Medical, Vision, Dental