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Key Account Manager*  Romandie/Ticino (d/f/m) #S24 image - Rise Careers
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Key Account Manager* Romandie/Ticino (d/f/m) #S24

Job Description SummarySee job descriptionJob DescriptionSandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines.Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us as a Founder of our ‘new’ Sandoz!As Key Account Manager, you will manage Sandoz business with key customers of national or regional relevance, be the Key Lead contact for defined Key Accounts, defining KAM-strategy along the product lifecycle in cooperation with marketing and other departmentsYour Key Responsibilities:Your responsibilities include, but not limited to:• Brand Ambassador for Sandoz on customer level, achieve highest Customer Satisfaction• Achieve Sales and Profitability target with defined Key Accounts• Successfully applied business acumen with the ability to develop strategies and ensure excellence in execution• Set up and implement reliable forecasts with Top Key Accounts• Define pricing/ rebate policy (in strong collaboration with Head Strat. Accounts and CFO)• Design and successful implementation of go to market plans• Coordination of sales related projects• Collaborates effectively with KAM team, Head of Sales and Marketing• To ensure outstanding personal and team knowledge in the area of Pharmaceutical market, Sandoz priority products, product strategy, positioning, key messages and programs• To implement with excellence the sales and marketing campaigns adhering to the relevant Codes of Practice/regulations• Key Performance Indicators include: Achievement of Sales and Profit targets on defined Key Accounts• Travel: 75%What you’ll bring to the role:Essential Requirements:• Fluency in French and Italian (written and spoken) is essential. German and/or English desirable• 3-5 years experience in a Key Account Manager role• Robust commercial acumen with the ability to manage customer relationships• Experience in creating, modelling and executing KAM-strategies and growth initiatives• Analytic capabilities to execute a performance tracking process and lead the governance to maximize commercial results and customer satisfaction• Ability to communicate effectively to different audiences.• Results-oriented and committed to excellence.• Highly motivated, resilient, and optimistic.• Highest standard of personal ethics and integrity.• final job title will be Strategic Business Account ManagerWhy Sandoz?Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!The future is ours to shape!Commitment to Diversity & Inclusion:We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Accessibility and accommodationSandoz is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, please send an e-mail to claire.gratton@sandoz.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message#SandozSkills DesiredAccount Management, Compensations Management (Employees), Computer Programming, Cosmetics, Crm (Customer Relationship Management), Customer Care, Field Sales, Key Account Management, Merchandising, Multitasking Skills, Office Administration, Patient Care, Procurement, Promotion Marketing, Sales, Sales Operations, Strategic Leadership, Support Services
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What You Should Know About Key Account Manager* Romandie/Ticino (d/f/m) #S24, Novartis

Exciting opportunities await you at Sandoz as a Key Account Manager in Romandie/Ticino! This is your chance to join a pioneering provider of sustainable biosimilar and generic medicines during a transformative period. In this role, you'll take the reins of the business relationships with key customers, acting as their primary contact while defining innovative KAM strategies in coordination with marketing and various departments. Your responsibilities will include being a brand ambassador for Sandoz and ensuring customer satisfaction through excellent service. You will work to achieve sales and profitability targets while effectively managing customer relationships. As a Key Account Manager, you'll forecast demand, develop pricing strategies, and implement go-to-market plans. Collaboration is key here, as you'll partner with the KAM team, Head of Sales, and Marketing to ensure success. With travel being approximately 75%, this role offers an exciting dynamic for those who love working on the go. Sandoz thrives on diversity, encouraging personal and professional growth in every associate. If you are fluent in French and Italian and have 3-5 years of experience in a similar role, come join us at Sandoz and help shape the future of healthcare!

Frequently Asked Questions (FAQs) for Key Account Manager* Romandie/Ticino (d/f/m) #S24 Role at Novartis
What are the responsibilities of a Key Account Manager at Sandoz?

As a Key Account Manager at Sandoz, your main responsibilities include managing business relationships with key customers, achieving sales targets, implementing KAM strategies, forecasting demand, and designing go-to-market plans. You will also ensure customer satisfaction and collaborate with various departments to maintain the highest standard of service.

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What skills are required for the Key Account Manager position at Sandoz?

To excel as a Key Account Manager at Sandoz, you need robust commercial acumen, analytical capabilities, and the ability to effectively communicate with diverse audiences. A strong background in key account management, coupled with experience in executing strategies and a results-oriented approach, will be incredibly beneficial.

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What qualifications do I need to apply for the Key Account Manager job at Sandoz?

Candidates should be fluent in French and Italian, with German or English as a plus. Additionally, you should have 3-5 years of experience in a Key Account Manager role and a track record of managing customer relationships effectively. Strong ethical standards and resilience are also essential traits.

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What does travel look like for a Key Account Manager at Sandoz?

In the Key Account Manager role at Sandoz, expect approximately 75% travel. This involves meeting clients and conducting business across various regions, which adds excitement and variety to the work routine.

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How does Sandoz support career growth for Key Account Managers?

Sandoz is committed to fostering an open and collaborative culture that emphasizes personal growth. Through diverse experiences and projects, as well as a supportive team environment, Key Account Managers are encouraged to advance their skills and career paths.

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Common Interview Questions for Key Account Manager* Romandie/Ticino (d/f/m) #S24
What strategies would you implement to achieve sales targets as a Key Account Manager?

When answering this question, emphasize the importance of understanding customer needs, analyzing market trends, and collaborating with marketing to design targeted campaigns. Highlight the significance of relationship management and data-driven decision-making in your strategy.

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Can you describe your experience with key account management?

Provide a detailed response that reflects your previous roles, focus on specific achievements and methods you used to manage customer relationships, and mention any strategies that led to increased sales or loyalty from key accounts.

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How do you prioritize your tasks as a Key Account Manager?

Discuss your approach to task prioritization, balancing between urgent tasks and long-term projects. Mention tools or techniques you use to stay organized and focused on achieving essential sales goals.

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Describe a challenging client relationship you managed and how you improved it.

Share a specific example that demonstrates your problem-solving skills and ability to foster collaboration. Discuss strategies you implemented to rebuild the relationship and the positive outcome that followed.

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What do you understand about Sandoz and our products?

Demonstrate your knowledge about Sandoz by talking about their mission in the biosimilar and generic medicines industry. Mention some products you are familiar with and how they align with healthcare goals, emphasizing your enthusiasm for contributing to their success.

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How do you handle dissatisfaction from a key client?

Explain your strategy for addressing client concerns, emphasizing empathy, active listening, and a proactive approach in finding solutions. Highlight your commitment to maintaining positive relationships even in challenging situations.

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What metrics do you believe are most important in assessing key account success?

Discuss key performance indicators such as sales figures, customer satisfaction scores, and retention rates. Express your understanding of how these metrics guide your actions and strategies as a Key Account Manager.

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How do you ensure that your sales team is aligned with marketing efforts?

Detail your approach to fostering collaboration between sales and marketing, such as regular meetings, joint planning sessions, and the importance of feedback loops in ensuring cohesive strategy execution.

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What software tools are you familiar with that assist Key Account Managers?

Share your knowledge of CRM systems and data analytics tools that aid in customer relationship management and performance tracking. Discuss how you have utilized these tools for strategic decision-making in past roles.

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How do you stay motivated in a high-pressure environment?

Talk about your personal motivation techniques, whether through setting clear goals, celebrating small victories, or maintaining a positive mindset. Include how self-care plays a part in sustaining your performance.

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Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways ...

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