Number Porting Specialist

Who We Are:

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

Bandwidth's Number Porting Specialists focus on direct carrier relationships to better assist our customers. Local Number Portability, order processing including placing orders through various software and web-based interfaces, monitoring orders through Portability life cycle, porting on status of orders being worked, dialogue with field technicians during their onsite testing both prior to and on day of customer activation. Work with Clearing House provider and losing Service Provider to establish FOC acceptance. This position will require excellent customer service skills in a fast-paced, team-oriented environment focused on delivering a variety of communications services.

As a Number Porting Specialist, you will be the main point of contact for porting related escalations, internal questions, and customer requests. The ideal candidate will be a leader and a team player that can strategically problem-solve while maintaining focus under pressure. The ideal candidate will be a leader to the team, inviting questions and offering help whenever needed. The ideal candidate must be able to work closely with multiple vendors, building and maintaining relationships, to drive faster resolution of issues. The candidate will be a leader to the team, inviting questions and offering help whenever needed.

What You'll Do:

• Works closely with sales and product management to fully understand the LNP, Toll Free, and NextGEN products.
• Assist customers during the number porting process to ensure a seamless transition resolving issues and removing roadblocks throughout the process.
• Order management for local, off net and toll-free numbers through various interfaces including, Iris, ZenDesk, and 3rd party platforms with a high level of accuracy and quality.
• Manage and monitor all stages of order implementation up to and through order completion.
• Provide constant, professional communication of information to customers, vendors, and internal team members via email, phone, chat, and customer user interface.
• Perform follow up actions as necessary for incomplete orders and or rejected orders.

What You Need:

• BS/BSA or equivalent experience is required.
• 3+ years of working knowledge of the VoIP industry with strong understanding of LNP processes
• Must be able to deliver world-class experiences to customers.
• Advanced experience and expertise with Microsoft Office (Excel, PowerPoint, etc.) and/or Google Docs required.
• Ability to both multitask and to transition from task to task in a fast-paced environment
• Acute attention to detail with a high level of accuracy and quality.
• Strong organization skills.
• Must be a solution-oriented problem solver.
• Great communications skills, both written and verbal.
• Willingness to adapt to new processes and procedures.
• Comfortable establishing and documenting new business processes.
• Self-motivated and must work well independently as well as in a team environment.
• Proficient in all carrier and vendor GUIs
• Assists with training and process improvement
• Has a full understanding of all strategic customer specific processes
• Has experience working directly with all strategic customers
• Assists with documentation
• Acts as a point person on customer and vendor calls

The Whole Person Promise: