Director, RBE Product Strategy

Company: Oak Street Health
Title: Director, RBE Product Strategy

Location: Downtown Chicago (30 W. Monroe St.)

Role Description

CVS Healthspire brings together our health care delivery, pharmacy and health services solutions. The Risk Bearing Entity (RBE) is responsible for bringing together proven health care interventions across CVS Healthspire to support Medicare members in their healthcare journey. The Director, RBE Product Strategy is a key leadership role focused on enabling the successful implementation and expansion of the Risk-Bearing Entity through building a cross-platform technology strategy. 

In this role, the Director will collaborate with other members of the Oak Street Health team (Population Health, Product, Data, Data Science, etc.), Signify, CVS Health, and Aetna to design and maintain workflows that can drive best-in-class health outcomes for the RBE. The role will engage across multiple RBE programs and initiatives to ensure that the underlying platform can meet the evolving needs of the business.

This role will report directly to the VP, RBE Engagement.

Core Responsibilities

• Build and implement the product vision and strategy to ensure that the Oak Street Health RBE can effectively:

  • Drive year-over-year improvement in AWV & In-home Health Evaluation (IHE) completion among RBE members

  • Achieve year-over-year improvement in the accuracy & specificity of clinical documentation during RBE member Annual Wellness Visits (AWVs) & In-home Health Evaluations (IHEs)

  • Drive best-in-class health outcomes for the RBE’s attributed members, as measured by admissions per 1,000 (ADK), readmission rates, and total third-party medical spend

• Identify opportunities to optimize the process with technology and automation, with an emphasis on readiness for growth / expansion.

  • Deep ownership of and expanded focus on RBE patient and team experience. Gather appropriate stakeholder and member information to iterate as needed to create a best in class platform.

  • Maintain strong working knowledge of value-based care patient engagement, clinical documentation, and admissions prevention / support. 

  • Removing barriers to create success in complex projects to achieve implementation. Identifying issues/gaps in processes or the organization, coordinating analysis, and developing solutions.

• Engage cross-functionally within Oak Street Health and with other CVS Health entities (Signify, Aetna, Retail Health, etc.). 

  • Problem-solving with aforementioned stakeholders to create sustainable operational solutions

  • Build technology, dashboards and metrics related to RBE operations and partner with  Population Health, Clinical, and Field teams to ensure adoption

• Other duties, as assigned
   

What are we looking for?

• Demonstrated ability to lead and work closely with cross-functional teams in sizable new initiatives, including Design, Engineering, Clinical, Commercial, Growth, Data Science, and external partners and clients

• Strong user-facing product management experience with ability to conduct end-to-end discovery and delivery of complex feature sets

• Strong analytical, problem-solving, group facilitation, and presentation skills

• Outstanding written and verbal communication skills and customer service orientation

• Ability to excel in a fast-paced environment, working through details quickly and staying focused on goals and deliverables

• Ability to strive in a matrix organization and desire to continually demonstrate teamwork and embrace opportunities to collaborate

• A flexible and positive attitude, oriented toward accountability

• Bachelor's degree

• 5+ years of applicable experience, experience in healthcare operations preferred, but not required

• US work authorization

• Someone who embodies being Oaky
   

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined
   

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement
   

​Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health