Outreach Manager 1

Company: Oak Street Health 

Title: Outreach Manager

Location: Various

Role Description:

Sales Managers, or Outreach Managers (OMs) here at Oak Street Health, are critical leaders in our organization. OMs are responsible for closely developing and managing a team of Outreach Executives, while also managing small individual quotas on a monthly basis. Our OMs are responsible for new patient growth at a single clinic location with opportunities to expand across multiple clinic locations. OMs are expected to review metrics daily, support growth initiatives, coach staff members and generally ensure the Outreach team operates smoothly and successfully.

Core Responsibilities:

• Manage and develop a team of 2-3 quota-carrying Outreach Executives

• Carry and deliver a small quota for monthly contribution to patient growth

• Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development

• Recruit, retain, and nurture your team of sales professionals with high potential and strong performance history

• Provide skill training and mentoring on business account engagement and prospect engagement, including consistent and regular ride-alongs with Outreach Executives

• Interface and develop professional relationships with existing local businesses and prospects

• Provide an unmatched experience for patients and prospects

• Maintain a strong relationship between clinical staff and outreach staff within the clinic

• Lead by example for your outreach team

• Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations

• Be accountable for hitting center patient acquisition targets and driving accountability within your team

• Coach, mentor and guide the team in developing consultative and solution-based sales skills

• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners

• Remain up to date with all compliance regulations and ensure your team remains compliant according to Oak Street Health standards

• Share best practices for prospect and business account engagement

• Other duties as assigned

What are we looking for?

• Minimum of 5 years of in a sales management role or other comparable management position

• Strong computer skills, including:

  • Ability to create and analyze excel spreadsheets

  • Experience managing through a CRM system, ideally Salesforce

  • Analytical approach toward sales data & performance

  • Comfort with personal sales quota in addition to management responsibilities

• Outstanding management skills with the ability to motivate a team

• Strong focus on data and analytics to drive targeted activities and return on growth efforts

• Excellent relationship management skills

• Ability to manage competing priorities while maintaining a positive attitude 

• Inclination to work in a results oriented role

• Willing to work some weekends

• Access to reliable transportation

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health