Practice Manager - job 4 of 4

Company: Oak Street Health

Title: Practice Manager

Role Description

The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.

Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis. 

Check out this pamphlet for a sneak peek into the life of an Oak Street Practice Manager!

Core Responsibilities

Staff Management and Development

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+

• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times

Clinic Operations

• Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed

• Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed

• Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics

• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows

• Ensure our patient scheduling processes are executed efficiently

• Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.

• Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows 

Leadership and Community Engagement

• Partner with the Center Medical Director and Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Other duties as assigned

This role reports to the Regional Director of Operations or Regional Vice President (depending on location) and has an opportunity for advancement.

What we're looking for

We're looking for motivated, experienced leaders with:

Required:

• 2 or more years of experience in a supervisory role

• Ability to work flexible hours as needed, with occasional evenings 

• Proficient PC skills

• US work authorization

• Someone who embodies being 'Oaky'

Strongly Preferred:

• Bachelor's or Master's Degree in a related field

• 5 or more years of experience in a supervisory role within a clinical setting

• Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve

• Experience successfully driving teams towards achievement of metrics

Preferred

• Experience with Google Suite 

Other Skills

• A passion for mentorship and team development

• Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

• A flexible and positive attitude, including being comfortable with ambiguity 

• A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities 

• Impeccable judgment and maturity

• A supportive attitude toward our patient population of older adults

• Able to handle confidential information with discretion

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined 

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health