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Job details

Oakland - Dispatcher

DESCRIPTION

Department

Transportation

Reports to

Asst. Transportation Manager

Location

Oakland, CA

About Good Eggs

Good Eggs delivers absurdly fresh groceries, easy weeknight meal kits, pantry staples and alcohol straight to your door. We believe good food is the most powerful force for change. For our families, our farmers, our employees and our environment.. We are pioneering a better way for people to feed their family, without settling. To learn more please visit https://about.goodeggs.com.

Job Purpose

As a Dispatcher, you will be responsible for ensuring all drivers are set up for success prior to being dispatched to their delivery routes from our Oakland Fulfillment Center. As part of the Good Eggs Transportation Team, you will play a key role in providing best-in-class customer experience while bringing absurdly fresh groceries to their door with 100% on time delivery.

This position pays $22.50/hour. We also offer great health, dental, and vision care benefits for full-time employees (30 hours per week or more) and dependents. We're also proud to offer stock options to employees working 20 or more hours per week!

Pursuant to the Oakland Fair Chance Ordinance, we consider employment for qualified applicants with arrest and conviction records.

Duties and Responsibilities

Engage & interact with drivers as they arrive on-site providing their route assignments
Track driver route progress and provide driver support as needed
Secure coverage for sick calls from third-party contract drivers or delivery team members.
Notify drivers when their route has been changed
Utilize specified software, route vehicles (company transits and personal driver vehicles) by matching customer orders to appropriate loads
Understand all of Good Eggs delivery, routing, and scheduling tools such as Drive App & Zendesk
Understand how delivery tools interact with other team processes and tools (e.g. Customers app, Pack process & collateral)
Work closely with the Ship/Fulfillment Department in expediting orders out the door for delivery
Ability to drive and use personal vehicle to take on delivery routes as needed
Maintains quality of service by following operational standards
Ensures work areas are clean & organized
Uses radio, phone or computer to send vehicles to appropriate locations
Ability to prioritize routes and drivers as needed
Ability to adapt to an ever-changing environment
Ability to stay calm under pressure
Train all third party contractors about Good Eggs Policies and Procedures
Prepare various reports on a daily basis, i.e. route changes request, sequence change requests etc.
Willingness to work outdoors regardless of weather conditions
Must keep abreast of weather conditions, forecasts, road closures, and construction projects on the chosen routes so that adjustments can be made.

Qualifications

Ability to work weekends as a regular part of your schedule. Monday through Friday schedules should not be expected. Schedule flexibility is required.
High School diploma or equivalent. College degree a big plus.
1 or more years of warehousing or delivery experience. Experience overseeing delivery operations a plus.
Computer skills - data entry, general report generation, spreadsheet design, data manipulation, experience using Apple Mac is a plus
Great communication skills including telephone skills
Excellent Time and Attendance
Active listening with excellent communication skills
Proficient in English (oral and written)
Time management skills
Outstanding organizational and multitasking abilities
Knowledge of procedures and guidelines for emergency situations
Sound judgement and critical thinking
Ability to de-escalate tense situations
Ability to think critically and execute solutions for diverse problems
Ability to comply with established safety standards
Ability to work scheduled hours and any required overtime

Physical Requirements

Must be able to regularly lift, carry and/or push and/or pull between 30 to 50 pounds.
Walking: Up to 6 hours per day
Standing: Up to 6 hours per day
Ability to work for extended periods of time in refrigeration and a freezer (-10F)
Seating: Up to 6 hours per day
Reaching: Up, down or laterally, up to 6 hours per day
Please be aware that you are required to wear PPE for Covid-19, food safety, local, state or federal laws, related PPE (Personal Protective Equipment) as mandated by Company Policy.

Working Conditions

Work schedule depends on company needs - may change with business
Some work duties may be performed outdoors.
Some work duties are performed in an open warehouse, with open dock doors. Temperatures can fluctuate by up to 20 degrees depending on the weather outside.
Some work duties may be performed in walk in coolers and freezers (temperatures as low as -10°F)
Some work duties may include temporary assignments.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned to you.

As an organization, we support vaccination mandates as key to keeping all employees healthy and safe. Good Eggs requires employees to be fully vaccinated by their first day of work, but will consider accommodations for those who can't receive the vaccine for disability or religious-based reasons. Please be prepared to present your vaccination record during the job offer process. Disability or religious-based exemption requests will require further verification and documentation.

Good Eggs Glassdoor Company Review

3.2

Good Eggs DE&I Review

3.3

CEO of Good Eggs

Bentley Hall

Approve of CEO

By Good Eggs

Good Eggs was founded in the summer of 2011 in San Francisco to reinvent the way people feed their families in today's world. Today, led by CEO Bentley Hall, we serve the Bay Area & Los Angeles and have over 5,000 items in our Marketplace, includi...

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BENEFITS & PERKS

Dental Insurance

Vision Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Family Medical Leave

Paid Holidays

Sabbatical