Job details

Offering Program Manager - job 2 of 2

Overview

Join the Planning & Ops team as a program manager supporting the Marketing and Commnications, Corporate Responsbility, and Strategic Partnerships teams. In this role, you will work in conjunction with various levels of leadership to collect and organize complex programs that require participation across internal and external partners.

We are looking for a solutions-oriented critical thinker, who is proactive, well-organized, and has a proven track record of shaping and delivering programs. The ideal candidate is a self-starter skilled at working cross-functionally, has a track record of building solid business partner relationships, is a quick learner, and has the ability to flex to different types of projects (marketing, tech, partnerships) and deliver impactful results.

With a focus on delivering delightful customer experiences and outstanding business results, you will establish excellent organization, collaboration, and communication in your programs, applying and optimizing best practices, tools, and processes to get the job done in a fast-paced, highly dynamic environment.

What you'll bring

Strong Program Management leadership experience, including 5+ years leading programs
Demonstrated ability to influence at the mid-manager and higher level within a matrixed
Program Management knowledge, program framework best practices, tools, and techniques
Demonstrated ability to build strong partnerships across teams to deliver the best program
Management of complex and fast-paced programs to successful delivery (on time, on budget, meeting requirements, and achieving stated business outcomes)
Understanding and navigation of the varying goals, needs, deliverables, timelines, processes, resources, financial models and technologies leveraged – helping ensure a cohesive approach on your programs
Ability to drive effective communications across all stakeholders, partners, team members to facilitate optimal collaboration and visibility, and accelerate decision-making on your projects/programs
Ability to identify, track and manage issues and risks consistently, transparently and accurately
Be bold and take immediate action to mitigate or remove them effectively
Establish strong relationships internally and externally to facilitate successful outcomes
Create clearly understandable and actionable success criteria, objectives, and requirements and communicate them to the team(s)

How you will lead

Develop a high-quality program management plan
Manage the program operating rhythm
Apply appropriate methodologies to programs and execute against the plan, adapting to changes and pivots
Track risks and issues and work with stakeholders to determine response plans
Uses data to assess progress to plan and communicate progress to stakeholders
Have autonomy to work collaboratively with the leaders in your space to drive the program and accelerate business outcomes.
Leverage a data-backed approach to execute, monitor and communicate progress, trade-offs or decisions needed
Exhibit knowledge of managing programs across a Marketing Community
Quickly absorbs and processes information in new areas, parsing what is important and relevant, and applies that to problem-solving
Identify dependencies and any gaps, determine capabilities needed and engage the proper experts to determine a solution
Build trust within the team
Engages will Identified stakeholders
Leverage and implement project/program framework best practices, tools and templates
Recommends areas of improvement within the program in partnership with stakeholders

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