Office Assistant (Option 2 Typing, Spanish Speaking) - job 1 of 2

Work Location: Skokie, IL, US, 60077

Agency: Department of Human Services

Opening Date: 6/23/2023

Closing Date: 7/07/2023

Salary: Anticipated Salary: $3,367 - $4,552 per month + Bilingual Pay

Work Hours: 8:30am - 5:00pm Monday - Friday

Work Location: 8001 Lincoln Ave Skokie, IL 60077-3695

Job Type: Salaried Full Time

County: Cook

Number of Vacancies: 1

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 10-91-28148

Position Overview

The Division of Family and Community Services is seeking to hire an Office Associate to perform a variety of complex, specialized clerical duties for supervisory staff for the Northern Office. This position keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology. Prepares and maintains complex, highly specialized records and reports. Receives telephone calls, determines the nature of the call, directs callers to appropriate staff. Maintains and organizes client appeal files, records, and reports documents pertinent to hearing. Provides clerical office support. Receives and distributes mail, manual releases, and memos. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

Job Responsibilities

1. Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology.

2. Prepares and maintains complex, highly specialized records and reports.

3. Receives telephone calls, determines the nature of the call, directs callers to appropriate staff.

4. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

5. Maintains and organizes client appeal files, records, and reports documents pertinent to hearing.

6. Provides clerical office support.

7. Receives and distributes mail, manual releases, and memos.

8. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of high school.

2. Requires two (2) years of related office experience.

3. Requires ability to keyboard accurately at a rate of 45 words per minute.

4. Requires ability to speak, read and write Spanish at a colloquial skill level.

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• *Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 10 Weeks Paid Maternity/Paternity Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Job Type: Full-time

Pay: $3,367.00 - $4,552.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you possess the ability to speak, read and write Spanish at a colloquial skill level?
• Do you possess the ability to keyboard accurately at 45 wpm?

Education:

• High school or equivalent (Preferred)

Experience:

• office: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person