Job details

Office Assistant - job 2 of 3

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The State of Connecticut, Workers' Compensation Commission (WCC), is currently accepting applications for the position of Office Assistant, with WCC's Seventh District Office, located in Stamford, CT.

WHAT'S IN IT FOR YOU:

To work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023- State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
Comprehensive Benefits which include industry leading health benefits, including medical and dental coverage
Extensive pension plan and supplemental retirement offerings
Paid time off - including 13 paid holidays per calendar year
Professional growth and paid professional development opportunities
A healthy work-life balance to all employees

THE ROLE:

The State of Connecticut, Workers' Compensation Commission (WCC) is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims and administration of various programs. As an Office Assistant with the WCC, discover the opportunity to:

Work with our team to assist claimants, employers, attorneys, insurers, and other interested parties
Answer phones, greet and direct visitors
Develop and maintain filing systems
Receive and enter forms in our public sector computer system
Perform related duties as required

POSITION HIGHLIGHTS:

Full-time, 40 hrs per week
First shift
Monday-Friday, 7:45 am - 4:30 pm
Limited telework opportunities may be available
Location: 111 High Ridge Road, Stamford, CT

ABOUT US:

The WCC administers the workers’ compensation laws of the State of Connecticut with the ultimate goal of ensuring that workers injured on the job receive prompt payment of lost work time benefits and attendant medical expenses. To this end, the Commission facilitates voluntary agreements, adjudicates disputes, makes findings and awards, hears and rules on appeals, and closes out cases through full and final stipulated settlements.

View the video below to learn what it's like to be a state employee.

Selection Plan

To Apply:

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING:

Please visit our "Applicant Tips on How to Apply" page.

Important Information After You Apply:

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.

Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at Sharon.McIntosh@ct.gov.

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PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.

EXAMPLES OF DUTIES

Performs the full range of general clerical duties as described in the following areas:

TYPING:
- Types a variety of materials in relation to other duties or as assigned;
- Enters and retrieves data on computers, tablets, and other electronic equipment.
FILING:
- Sets up and maintains office procedures, filing and indexing systems and forms for own use.
CORRESPONDENCE:
- Composes routine correspondence.
REPORT WRITING:
- Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).
INTERPERSONAL:
- Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority;
- Responds to inquiries from other work units or departments/agencies;
- Applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance;
- May lead lower level employees in carrying out assigned clerical functions.
PROCESSING:
- Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
- Processes a variety of documents in determining routine case status;
- Exercises discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by correspondence;
- Processes purchase requisitions/purchase orders for subsequent action;
- Prepares payment lists and billing invoices;
- Receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders;
- Maintains files, journals or account ledgers by posting credits, expenditures, interest, etc.;
- Figures payments, costs, discounts and adjustments using prescribed methods and formulas;
- Receives monies in various forms such as cash, checks and money orders and prepares for deposit;
- Maintains inventory and orders supplies;
- Uses a variety of electronic equipment to perform job functions;

Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of office systems and procedures including proper telephone usage and filing;
Skills
- basic interpersonal skills;
- oral and written communication skills;
- in performing arithmetical computations;
Ability to
- perform a full range of clerical tasks;
- operate office equipment which includes computers, tablets, and other electronic equipment;
- operate office suite software;
- schedule and prioritize workflow;
- read and interpret complex instructions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Two (2) years of general clerical work experience.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one/half (1/2) year of experience.

PREFERRED QUALIFICATIONS

Experience greeting and checking-in external parties
Experience triaging telephonic, facsimile, and electronic communications to various divisions within an organization
Experience working in a legal environment
Experience providing telephonic customer service, including to claimants, attorneys, and insurance representatives
Experience entering and retrieving data into a computer application

SPECIAL REQUIREMENTS

Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.