Client Due Diligence Specialist

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

This customer-focused role sits with OFX Client Due Diligence team as a specialist function assisting OFX global client-handling teams by performing initial KYC assessments and screening for new-to-OFX clients, ensuring smooth transition between online registration and full verification, and by performing ongoing due diligence for existing clients.

What you'll do:

• Process and on boarding of Private and Corporate client registrations
• Assisting clients through the on-boarding process by assessing registration for outstanding requirements and communicating directly with clients
• Responsible for Sales KYC (Know Your Client) of clients and ensuring full understanding of their needs
• Provide assistance in the day-to-day processing of client paperwork and queries
• Escalate calls within the company if required in accordance with internal procedures
• Perform other ad hoc duties
• Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic, business and operational plans
• Undertake such other duties as maybe required from time to time as are consistent with the responsibilities of the post and the needs of OFX.
• Assess and perform Enhanced Customer Due Diligence (ECDD), including AML/CTF checks /KYC analysis and client screening to ensure OFX fully understands our clients, their needs and payment flows.
• Manage ongoing client due diligence activities/ fraud alerts, triggered by screening or monitoring outcomes as well as periodic refreshes of OFX knowledge of its client base.
• Review and approve alerts triggered via Client screening, Payment Screening and Fraud monitoring systems

What you bring:

• Previous customer service experience favourable
• Excellent interpersonal and communication skills
• Ability to build effective relationships and work collaboratively
• Integrity, reliability and good work ethic
• Efficiency and exceptional time management skills
• Commitment to providing outstanding service
• Strong attention to detail and ability to perform multiple tasks
• Team oriented and ability to work unsupervised
• Intermediate skill levels of Microsoft Outlook, Word & Excel
• Able to communicate effectively with employees from all parts of the company, and be able to
present a highly professional image when representing the Company in person or by phone
• Strong attention to detail and team orientation
• The ability to perform multiple tasks and work unsupervised
• Must show initiative and be a self-starter

#LI-Hybrid

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including health insurance, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.