Designer, Merchant Services

This is a contract-to-hire role. It will begin as a three month contract with the option to extend to a full-time role.

About Okendo

We believe happy customers make the best marketers.

That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love.

Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value.

Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 12,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.

Position Summary

We are seeking a client-facing Designer to join our Creative Team. As our first dedicated Merchant Services Designer, you’ll partner with our Enterprise onboarding team to support successful launches by delivering exceptional designs of Okendo’s products for our customers.

On behalf of Okendo, you’ll meet with our customers directly during the onboarding process to discover their needs, establish their brand design aesthetic, and create visually appealing designs that effectively utilize Okendo’s products while representing the merchant’s brand.

As needed, you will also support other Creative Team tasks, including but not limited to designing graphics for social media and blog posts, website page design, and slides. You can also be brought in to partner with our product team to support UI/UX designs, including but not limited to designing templates & other solutions that can scale our products and services offerings.

How you'll create impact:

Design

- Deliverables for merchants using their branding including landing pages, Okendo widgets, iconography, and more as needed.

- Templates and tools that optimize Okendo’s products, to be shared with agency partners and Okendo’s product team to implement within the products.

Design Tool Proficiency

- Utilize Figma as your primary design software to create visually appealing designs to be shared with merchants for approval and developers for implementation.

- Some use of the Adobe Creative Suite as needed.

Customer Discovery and Client Services

- Work directly with Shopify merchants (Okendo’s customers) to determine their needs for each project (according to their brand’s design), create and present design solutions, and incorporate feedback.

- Create visually stunning designs that will contribute to a showcase of referenceable customer examples to drive demand generation efforts (https://okendo.io/inspiration/).

- Utilize your expert presentation and communication skills to collaborate seamlessly with merchants.

- Actively incorporate internal and client feedback to refine and enhance your designs.

Participate in the QA process along with the Support team.

Product Knowledge and Representation

- Immerse yourself in ongoing Okendo product training to gain a deep understanding of our offerings and effectively represent them in design materials.

- Gain an understanding of the general ecommerce landscape, especially the Shopify ecosystem.

- Learn the Okendo Platform and products inside and out in order to better design for merchants.

- Research the field of similar products and identify optimizations for the product team, designing templates and solutions that will be implemented within the products.

Detail-Oriented Project Management

- Manage multiple projects and forecast completion using Asana, consulting with project management as needed.

- Manage workflow by understanding, refining, and improving upon design briefs, meeting deadlines, and maintaining an organized workflow.

Cross-functional Collaboration

- Report to the Lead Designer while collaborating closely with the Product Management, Support, and Onboarding teams

What we need from you:

- 3-4 years of design experience in client-facing environment or related field

- UI/UX experience

- Experience in the ecommerce industry

- Attention to detail + process-oriented

- Manage multiple projects simultaneously, understanding expectations, meeting deadlines, and maintaining an organized workflow.

- Self-starter with the ability to quickly adapt to new projects and challenges

- Expertly utilize Figma to translate design concepts into visually stunning creations.

- Actively incorporate feedback from the Lead Designer, merchant/client, and other team members to refine and enhance your designs.

- Strong communication and client management skills

- US-based but available for APAC merchant meetings (working Mountain or West Coast time)

Why Okendo?

Join us on this exciting journey where your creativity and passion for design will play a vital role in shaping our brand and marketing initiatives.

What We Value:

One Team

We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.

Champion the customer

Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.

Strive for Excellence

We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.

Extreme Ownership

We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.

Integrity Always

We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.

Always Day One

It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.

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