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Retail Sales Associate (Early Morning) - Dedham Mall

About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do• Consistently treat all customers and employees with respect and contribute to a positive work environment.• Promote loyalty by educating customers about our loyalty programs.• Seek out and engage with customers to drive sales and service using suggestive selling.• Enhance customer experience using all omnichannel offerings.• Be accountable to personal goals which contribute to overall store goals and results.• Support sales floor, fitting room, cash wrap, back of house, as required.• Maintain a neat, clean and organized work center.• Handle all customer interactions and potential issueseturns courteously and professionally.• Execute operational processes effectively and efficiently.Who You Are• A good communicator with the ability to effectively interact with customers and your team to meet goals.• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.• Passionate about retail and thrive in a fastpaced environment.• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.• Able to utilize retail technology.• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
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Horacio “Haio” Barbeito
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Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Retail Sales Associate (Early Morning) - Dedham Mall, Old Navy

Join us as a Retail Sales Associate (Early Morning) at Dedham Mall, where your enthusiasm for retail and customer service can shine! In this vital role, you'll be the face of our brand, engaging with customers to create meaningful connections. Delivering exceptional customer service is key, and by sharing your product knowledge and styling tips, you'll inspire shoppers and foster brand loyalty. Collaborating closely with your leadership team, you'll help roll out an omni-channel strategy that makes every shopping experience seamless and enjoyable. Your day-to-day will include everything from maintaining a well-organized sales floor to promoting our loyalty programs, which not only enhances customer experience but also drives sales. You’ll need to be a proactive problem solver who thrives in a dynamic, fast-paced setting, ready to tackle challenges head-on and learn along the way. Flexibility is important as you'll work varied hours, including weekends and holidays, to meet the diverse needs of our business. If you're someone who values teamwork, communication, and continuous improvement, we would love for you to bring your passion for retail to our dedicated team here at Dedham Mall!

Frequently Asked Questions (FAQs) for Retail Sales Associate (Early Morning) - Dedham Mall Role at Old Navy
What are the main responsibilities of a Retail Sales Associate (Early Morning) at Dedham Mall?

The Retail Sales Associate (Early Morning) at Dedham Mall is responsible for delivering exceptional customer service, engaging with shoppers to promote loyalty programs, driving sales using suggestive selling techniques, and collaborating with the management team to enhance the overall customer experience. Additionally, you will maintain the organization of the sales floor, assist with operational tasks, and support your team in achieving personal and store-wide goals.

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What qualifications are required for the Retail Sales Associate (Early Morning) position at Dedham Mall?

To be considered for the Retail Sales Associate (Early Morning) role at Dedham Mall, you should have excellent communication skills and a passion for providing outstanding customer service. Experience in a retail environment is advantageous, and the ability to work flexible hours, including weekends and holidays, is necessary. Familiarity with retail technology and the capability to lift up to 30 lbs. are also important qualifications for this role.

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How important is teamwork for a Retail Sales Associate (Early Morning) at Dedham Mall?

Teamwork is crucial for a Retail Sales Associate (Early Morning) at Dedham Mall. You'll need to collaborate closely with your colleagues and leadership to create an outstanding shopping experience. Sharing insights, helping each other during busy periods, and working together to achieve common goals contribute significantly to the store's success, making a supportive team dynamic essential.

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What skills are essential for excelling as a Retail Sales Associate (Early Morning) at Dedham Mall?

To excel as a Retail Sales Associate (Early Morning) at Dedham Mall, you should possess strong communication and interpersonal skills to interact effectively with customers and team members. A customer-focused mindset is essential, along with the ability to remain adaptable in a fast-paced environment. Problem-solving abilities, a willingness to learn, and being open to feedback will also help you thrive in this role.

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What is the work environment like for a Retail Sales Associate (Early Morning) at Dedham Mall?

The work environment for a Retail Sales Associate (Early Morning) at Dedham Mall is energetic and engaging. You will interact with diverse customers, providing them with personalized service while also collaborating with your colleagues. The role requires flexibility and an ability to handle various tasks efficiently, contributing to a lively atmosphere that focuses on delivering an exceptional shopping experience.

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Common Interview Questions for Retail Sales Associate (Early Morning) - Dedham Mall
Can you describe a time when you provided exceptional customer service as a Retail Sales Associate?

When answering this question, highlight a specific instance where you went above and beyond to assist a customer, whether it was addressing their needs, helping them find the right product, or resolving an issue. Be sure to discuss the positive feedback you received and how this experience showcases your dedication to creating a great customer experience.

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How do you handle difficult customers in a retail environment?

In your response, emphasize your ability to stay calm and composed when faced with challenging situations. Provide an example of a difficult customer interaction where you listened to their concerns, empathized with their feelings, and ultimately resolved the issue positively. This approach demonstrates your customer service skills and emotional intelligence.

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What techniques do you use to promote sales on the sales floor?

Discuss various techniques, such as suggestive selling, engaging customers with relevant product knowledge, and highlighting loyalty programs. Mention how you adapt your approach based on customer preferences and behaviors, which can enhance both sales and customer satisfaction.

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Why do you want to work as a Retail Sales Associate (Early Morning) at Dedham Mall?

In your answer, express your passion for retail and the unique aspects of working at Dedham Mall, such as its brand reputation or customer base. Connect your values and goals with what the company stands for and highlight how you see yourself contributing positively to the team.

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How do you prioritize tasks during busy periods in retail?

Share your strategy for prioritizing tasks based on urgency and importance, emphasizing your experience in managing multiple responsibilities in a fast-paced environment. You could mention techniques like creating a to-do list, delegating tasks when needed, and maintaining clear communication with your team to ensure everything runs smoothly.

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How do you stay motivated during quieter shopping hours?

Discuss the importance of maintaining a positive attitude even during slower periods. You might explain how you use this time to organize stock, learn more about the products, or prepare for the next rush. This demonstrates your commitment to the store's success, regardless of the pace.

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What availability do you have for shifts, including weekends and holidays?

Be honest about your availability, including any flexibility you can offer. Mention your willingness to adjust your schedule as needed to meet the store's demands. Showing that you understand the importance of being available during peak shopping times can impress your interviewers.

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How do you contribute to a positive team environment?

Highlight examples of how you foster a positive atmosphere among your peers. This could include encouraging teamwork, offering assistance to colleagues, being open to feedback, and celebrating team successes. Discussing your experience in promoting a collaborative environment shows leadership potential.

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In your opinion, what makes a great Retail Sales Associate?

Discuss traits such as excellent communication skills, a strong customer focus, and a passion for retail. You might also mention the importance of being adaptable and collaborative. Providing a well-rounded view of the necessary skills and characteristics shows that you have a clear understanding of the role.

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How would you educate a customer about a loyalty program?

Share your approach to educating customers about loyalty programs in a friendly and engaging manner. You could explain How you would highlight the benefits, share any exclusive offers, and encourage sign-ups in a way that emphasizes added value for the customer.

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Imagine that the world runs right and there’s a place that offers clothing for the whole family, and everything it sells has great style and quality at a price you can’t believe. This is Old Navy.

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Part-time, on-site
DATE POSTED
December 21, 2024

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