Sales Support Specialist, Customer Support, Customer Experience

Olea Kiosks is a leader in the self-service kiosk industry, designing visually stunning and highly functional kiosks that are seen every day in airports, restaurants, department stores, hospitals, hotels, casinos, and more. Our products process hundreds of millions of transactions across the United States each year, facilitating everything from high tech biometric identification, to ordering a burger. Olea's success depends on hard working, talented people like you!

Sales Support Specialists are an integral part of the team here at Olea, and the main point of contact for our customers and internal stakeholders throughout the manufacturing process. The role is focused on providing a premium experience for our customers, by leveraging the most up-to-date technology to efficiently track and communicate progress to them.

Olea has a great reputation for the quality of our products, and ability to deliver on our customer requirements. The company is focused on making the right moves which will lead to successful and exemplary outcomes for our customers. If you are excited by the opportunity to develop executive-level relationships, facilitate technology deployments of all sizes, and being part of a creative design environment, you may find this is a great role for you!

Like what you've seen so far? Here's a closer look at the primary duties of our Sales Support Specialists:

• Act as the primary point of contact and build long-term relationships with customers
• Assist customers with day-to-day questions and concerns, through various means, including E-mail, phone, screen-share, and in-person meetings
• Ensure timely and successful delivery of solutions according to customer needs and objectives through management of internal and external expectations
• Collaborate with internal teams to address challenges on customer projects
• Track customer orders throughout the manufacturing process, provides up-to-date status reports, and ensures on-time shipping of orders
• Process and enter new orders into the ERP system
• Quote and process spare parts orders for customers
• Work closely with the Sales and Leadership teams to share customer insights that inform additional product and service sales opportunities
• Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience
• Work alongside the Sales department and Account Executives to onboard and integrate new customers
• Organize project meetings and various internal/external events

If you are looking for a career growth opportunity where you will play an integral member of the team, APPLY NOW! We look forward to hearing from you!

This is a full-time, on-site position in Cerritos, CA. Starting pay for this role is $25 per hour.

To be considered for the position, candidates should have the following qualifications:

• Minimum of one year experience in customer service, sales support, or other administrative role; sales support experience in an electronics manufacturing environment preferred
• Read, write, and speak fluent English; bilingual English/Spanish helpful
• Ability to build and nurture lasting relationships with clients
• Disciplined and organized with the proven ability to manage multiple projects and/or deadlines
• MS Office and ERP system experience
• Ability to think proactively and solve problems, limiting impact to production and delivery schedules
• Collaborative and team-oriented player who thrives in a fun and fast paced environment
• Growth mindset with a passion to learn and reach your full potential

When you join the Olea Team, you'll get to work with some pretty amazing people, plus you'll receive a competitive wage, two weeks of paid vacation, paid holidays, no-cost Notary services during regular business hours,, and you'll be eligible to join our group benefits, including:

• Medical (Kaiser and Anthem plans available)
• Dental
• Vision
• Life
• Critical Illness
• Aflac Accident
• Aflac Cancer
• Aflac Hospitalization
• Pet Insurance
• 401k with a generous matching contribution