Job details

Customer Service Representative I

Upgrade, a fintech company, is looking for Customer Service Representatives to assist customers with loan applications and product inquiries. The role requires attention to detail, problem-solving skills, and a customer-oriented approach.

Skills

High volume call center experience
Excellent verbal and written communication skills
Ability to multitask
Strong problem-solving and analytical skills
Proficiency with Excel, Word, and Outlook

Responsibilities

Assist customers over the phone with the loan application process
Review financial and identifying documents
Answer questions about Upgrade products
Provide troubleshooting and technical assistance
Deliver world-class customer service

Education

High school diploma or equivalent

Benefits

Paid time off
401K matching
Comprehensive benefits package
New Hire Training Program
Wellness Incentive Program

To read the complete job description, please click on the ‘Apply’ button

Upgrade Glassdoor Company Review

3.8

Upgrade DE&I Review

No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE