Data Analyst, Operations

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Ollie is looking for a Data Analyst, Operations to join the cross functional team responsible for providing the best fulfillment & delivery experience for Ollie customers. This highly collaborative,  hands-on, and technical analyst will leverage their passion for data-driven experiences and familiarity with operations across Ollie’s order creation, fulfillment, & delivery process. You will be innovating in a $45bn space while improving the lives of dogs and their parents everywhere.

This role is based remotely within the Northeast U.S. and will report to the Director of Analytics.

• You will strategically lead a data-driven approach to optimizing the Ollie fulfillment & delivery experience with peers from operations, logistics, digital product & CX through: 1. Exploratory analytical projects that identify actionable learnings & optimize our supply chain, fulfillment & delivery offering through your recommendations. 2. Forecasting order volume, identifying patterns, & proactively monitoring operations metrics to help our fulfillment & logistic teams best prepare. 3. Test support & measurement for new experiences & processes
• You will support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing & presenting analyses, identifying & communicating data needs, and contributing new ideas
• You level up the team’s ability to understand performance through dashboard reporting support, increasing visibility & actionability of our data

• You have 1+ years of experience in data analytics, preferably in operations/fulfillment, or 3+ years of operations experience leveraging data regularly
• You believe in Ollie’s mission, empathize deeply with the needs of dogs and dog parents, and find yourself relentlessly curious about user problems
• You expertly balance technical skills (SQL, Excel), operations metrics (ex: OTIF), and DTC subscription concepts (ex: LTV) to effectively analyze data & answer questions
• You are comfortable sourcing, joining, & sharing information from various places - database tables directly (Snowflake), curated reporting tools (Looker), & various operations platforms
• You are comfortable breaking down projects or broad questions into manageable components, communicating progress and asking questions along the way
• You love transforming technical analysis into something clear, actionable, & interesting and thrive when communicating insights to team members in both written & verbal formats
• You rely on critical thinking and collaboration to get projects done, you love to ask “why”, and are always open to creative solutions to problems

• Competitive salary and a stake in the company
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Unlimited vacation policy that you're encouraged to use
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Free Ollie subscription
• Inspiring pack members!

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.