Engineering Manager, Developer Tools

The mission of the Developer Tools team is to build and administer self-service tools that reduce the cognitive complexity of Platform Engineering offerings. This team allows us to better realize a DevOps-inspired culture by bridging the gap between Development and Operations, and helping developers build, deploy, and maintain their code faster and more reliably. With Olo's rise as a key player in restaurant e-commerce (you likely have used our services, even if you didn't realize it!), we are exploring new architectural paradigms and approaches to enable our future growth. 

Reporting to the Director of Platform Engineering, you will lead a team working alongside product and platform teams from various domains to build and support a platform that can meet their application needs. At Olo, we value outcomes over output and seek a leader who can help us understand the broader needs of our product engineering teams and deliver solutions to meet those needs. You will help develop and align the team's vision, guide their execution, remove impediments to the team's progress, and coach them to develop and grow their skills and impact. You will foster a culture of collaboration, communication, accountability, skill sharing, belonging, mutual respect, and curiosity.

As a servant leader, you will focus on facilitating strong team outcomes, hiring and developing engineering talent, and ensuring that our systems are ready to support emerging business priorities. While your primary focus will not be one of designing and building software, we expect our engineering managers to have a strong software engineering foundation to be able to guide their teams effectively. As a cultural leader, this person should be highly collaborative, able to listen to engineers across the org and design products that they will want to use.  This is an ideal opportunity for anyone passionate about DevOps, CI/CD, and building internal tools.

• Collaborating with product engineering teams to help them leverage our platform and tools on which to run their applications
• Guiding the design and the development of tools for our AWS and Kubernetes based platform
• Monitoring and reviewing engineer’s progress related to development goals
• Collaborating with product, architecture, and engineering groups to build a self-service platform that streamlines application developer productivity and throughput
• Provide transparency and visibility into infrastructure-related projects, allowing our stakeholders to help prioritize and track dependencies and risks before they become blockers
• Provide coaching and counseling via mentoring, one-on-one meetings, etc
• Leveraging our tech stack rooted in .NET (C# and F#), Go, Python, Bash, running in an AWS infrastructure and modern software engineering tools such as GitHub, GitLab, Terraform, Chef, Ansible Tower, the HashiCorp suite of tools, Docker and Kubernetes, Sumologic and Datadog, as well as heavy use of OSS
• Defining and maintaining SLIs and SLOs to improve system observability while supporting an on-call rotation

• A passion for computing that extends beyond work
• Demonstrated engineering experience with a progression to a senior technical level
• Demonstrated management experience under an Agile operational model
• Demonstrated ability to build and mentor a high performance team while seeking continuous improvement
• Experience working on a product team building developer tools
• Experience partnering with a product manager 
• Ability to translate business priorities into viable technology solutions, and deliver through a regular planning cadence and framework. 
• Experience in, and good understanding of, large scale, highly performant, distributed systems architecture and principles
• Experience developing realistic project plans, managing stakeholder expectations, cost management, and tracking team execution.
• Experience instrumenting, deploying, and monitoring production code to enable timely incident detection and response
• Experience with software development and production operations in an always up, always available environment that is SOX, SOC, and PCI compliant. 
• Proficiency with IaC tools  such as Terraform, Ansible, and Chef in a cloud environment.
• Proficiency in AWS: EKS, ECR, ECS, EC2, RDS (MySQL, Postgres), Redshift, Route53, Opensearch, ElastiCache, Lambda, S3, SQS, IAM, and Cloud Watch
• Experience implementing and supporting a containerization platform with tools such as Docker, Nomad, and Kubernetes.
• Experience managing distributed teams consisting largely of remote engineers

About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $160k-230k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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