Engineer - Class 2

As an Engineer - Class 2 at Omni Frisco Hotel, your daily responsibilities will include monitoring Central Plant Operations, performing HVAC maintenance throughout guest rooms and public areas, providing technical assistance to fellow team members, and ensuring that all emergency procedures are understood and followed. You’ll also be responsible for maintaining inventory of HVAC supplies and conducting daily safety checks.

To qualify for the Engineer - Class 2 position at Omni Frisco Hotel, you need previous maintenance experience, ideally with a focus on hotels or commercial buildings. A minimum of two years in hotel maintenance, along with experience in commercial kitchen and laundry equipment, is required. You'll also need to be certified in refrigerant recovery and demonstrate a strong understanding of safety programs.

Contributing to guest satisfaction as an Engineer - Class 2 at Omni Frisco Hotel comes from ensuring that all equipment runs smoothly and efficiently. Promptly addressing maintenance issues helps maintain the hotel's high standards, creating a comfortable environment for guests. Your technical knowledge ensures that all guest interactions are positive, as they experience seamless services throughout their stay.

While prior hotel experience is preferred for the Engineer - Class 2 role at Omni Frisco Hotel, relevant commercial maintenance experience will also be considered. Candidates should have at least two years of experience in hotel or commercial building maintenance to ensure they’re well-equipped for the demands of the job.

Essential skills for the Engineer - Class 2 position at Omni Frisco Hotel include excellent communication, time management, and a keen attention to detail. Additionally, proficiency with computer systems and the ability to meet the physical demands of the job, such as lifting and maneuvering equipment, are vital for effectively performing your duties.

When answering this question, provide specific examples from your previous experience where you successfully maintained or repaired HVAC systems. Highlight your familiarity with different types of HVAC equipment, any certifications you possess, and how your expertise has contributed to operational efficiency in past roles.

To address this question, explain your approach to prioritization, such as using a matrix to evaluate urgency and impact on guest satisfaction. Discuss how you communicate with team members and management to ensure a timely and effective response to all maintenance needs.

When responding to this question, share a specific incident where you quickly diagnosed a problem and implemented a solution under pressure. Emphasize your ability to effectively communicate with team members and guests during the situation and ensure minimal disruption to their experience.

Detail your knowledge of safety protocols such as Lockout/Tagout and the importance of personal protective equipment. Discuss any training you’ve undergone and how you ensure compliance with safety procedures while performing various maintenance duties.

Share your strategy for keeping workspaces clean and organized by outlining your routine methods for handling tools and equipment. Explain how you involve team members in maintaining cleanliness and the positive impact this has on overall workspace safety and efficiency.

Discuss your commitment to guest satisfaction by outlining how proactive maintenance prevents issues. Explain how you monitor feedback and collaborate with other departments to address concerns, ensuring that facilities are up to the hotel’s standards before guests arrive.

Indicate your dedication to professional development by mentioning resources you utilize, such as training programs, industry courses, or trade publications. Highlight any certifications you pursue to enhance your knowledge and skills in maintenance technologies.

Discuss the key tools and equipment specific to the Engineer - Class 2 role that you are proficient in using. Provide examples of how you utilize specific tools in various maintenance tasks and your ability to troubleshoot equipment effectively.

Describe your approach to teamwork, emphasizing the importance of communication, collaboration, and shared responsibility within the maintenance team. Provide an example of a successful team project that demonstrates your ability to work effectively with others.

To craft a compelling answer, express your passion for the hospitality industry and the mission of Omni Frisco Hotel. Highlight your admiration for the hotel’s commitment to excellence and how your skills align with the company’s values while showcasing your enthusiasm for contributing to its success.