Head of Global Payroll Operations

Who we are

Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that.

We are a customer-focused global employment services partner that can help companies grow their teams in more than 155 countries and territories around the world. How do we do that? Well, through our SaaS platform, OmniPlatform. We help companies (big or small) deal with the complexities involved with hiring global teams remotely, by managing employee onboarding through to offboarding, including legal and compliance, payroll, expenses, and health and benefits.

We also practice what we preach! We are a fully remote company which means we have no head office. Our team of more than 150 people is located in more than 50 countries and territories around the world. This means you can work from anywhere. We provide benefits and support in any global location just as we would for our clients and their remote teams. 

At a time when remote work is exploding, we’re growing our team to help make global remote work a reality for people everywhere. Our company has a flat structure which means accountability and taking initiative towards your everyday tasks that help further our ambitious company goals.

What do we do?

We’re building a suite of products to help companies operate in this new world taking away the bureaucracy, cost and complexity of working globally. Our core product is growing fast and we’re now gearing up to launch additional products to serve a wider range of customer problems.

Putting values first, you’ll support the building of the payroll product as we grow, delivering both an employee and customer experience second-to-none, driving service delivery excellence while leveraging lean processes and technology in ensuring continued delivery of world class outcomes.

Your role

As the Global Head of Payroll Operations at Omnipresent, you will play a pivotal role in shaping and delivering our global payroll services required to succeed in a competitive market such as EOR. This isn't just about managing internal processes; it is about delivering a best-in-class function for our customers. You will contribute to the enhancement of our SaaS platform, Omniplatform, to ensure it effectively supports our clients, and their employees, in over 150 countries with their HR, Payroll, and Benefits administration needs. You will drive key cross-functional initiative as they impact on your team.

Responsibilities:

• Lead and Support Global Payroll Team: Utilise extensive global payroll knowledge and experience to effectively lead, manage, and support the company’s global payroll team.
• Tackle Operational Challenges: Employ operational expertise to address and solve complex challenges associated with delivering global payroll at scale, while building a robust team to support these efforts.
• Enhance Reporting and Planning: Develop and enhance Global Payroll Operations reporting and planning capabilities to inform strategic decision-making, demonstrate organisational impact, and deliver value.
• Align Business Strategy with Payroll Administration: Collaborate with the Head of Benefits and other operational leaders to ensure that the overall business strategy and roadmap for global payroll operations align with the company’s goals, ensuring compliance and service reliability.
• Drive Change Management: Lead proactive change management activities to ensure broad adoption and acceptance of changes, engaging key leaders, and facilitating impact assessments, training, and communication strategies.
• Advise Leadership on Payroll Trends: Act as a trusted advisor to senior and executive leadership on current payroll and payroll compliance trends, best practices, and competitive technologies.
• Deliver Managed Payroll and EOR Products: Oversee the delivery of the company’s Managed Payroll and Employer of Record (EOR) products, ensuring they meet the highest standards of performance and compliance.

What We Are Looking For:

• Strong leadership skills to inspire and guide a team through change, fostering a culture of continuous improvement, innovation and high-performance, whilst driving accountability and ownership
• Demonstrated experience in streamlining and optimising processes, through lean principles, to reduce inefficiencies and improve service delivery
• Deep understanding of HR & Finance principles, especially in payroll administration
• Expertise in managing global payroll operations, ensuring compliance with diverse regional regulations and the accuracy and timeliness of administration
• Experience in implementing and managing complex projects, including HRIS integrations / implementations

You're The Kind Of Person Who:

1. Is Ambitious - is able to act fast and with ambition. Sets ambitious goals and then asks how we can beat them?
2. Customer Centric – puts the customer at the heart of everything you do. Anticipates their needs, listens to their feedback, and goes the extra mile to deliver an exceptional service.
3. Takes Ownership – embraces responsibility and takes initiative. Owns your work, follows through on commitments, and proactively solves problems to drive success for the team and the company.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Finance, or relevant certifications (e.g., CPP, CBP, SHRM, CEBS)
• Minimum of 10 years of progressive experience in payroll, with at least 5 years in a leadership role
• Experience in a high-growth, scaling SaaS or technology-driven company is highly desirable
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Background in working with global teams and managing remote employees