On Site Corporate Receptionist

Role Summary:

Rapid Response Monitoring is seeking a professional, enthusiastic and dedicated Corporate Receptionist who has a pleasant and welcoming demeanor when communicating with potential customers, clients, and candidates both in person and over the telephone. Strong organization and administrative skills are also a must!

Location:

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Salary Range:

$22.00/hr - $24.00/hr

Responsibilities include:

• Welcomes and registers all company visitors with a level of utmost professionalism, functions as the company’s initial point of contact for visitors.
• Answers inbound telephone calls from customers and re-directs/transfers those incoming calls to the appropriate point of contact or department within the company.
• Takes messages or relays calls to Sales & Marketing and other Department staff, including the President, Executives and Directors.
• Performs research of Dealer accounts and contact information in ACT! Database as needed.
• Records incoming dealer and vendor phone calls by documenting in ACT! history
• Performs special individual assignments or projects as designated by the Supervisor of Inside Sales and Director of Sales, including but not limited to conducting Marketing Research to identify Sales leads, and assisting with the updating information in ACT! database.
• Compiles, coordinates, and ships various information and media/marketing packages to current customers & prospective customers as required
• Makes cold calls, event calls and notification calls as designated by the Supervisor of Inside Sales and Director of Sales.
• Supports the inside and outside sales team with administrative tasks that are requested through the sales request email string. Including but not limited to preparing dealer price change forms, processing orders, creating complete on boarding packages and documents needed to place a customer online with RRMS.
• Manages inventory on sales brochures, business cards, promo items and sales materials in stock room.
• Operates office equipment such as telephone and computer systems, fax/copier, and mailing machine.
• Assists with the training of new employees, including Front Office Coordinators and Sales & Marketing Interns.
• Receives and distributes UPS/Fed-Ex and other vendor packages to correct company personnel or department.
• Assists Human Resources Department by issuing and entering initial paperwork for applicants during interviews, printing reports, and scheduling pre-employment screening.
• Issues Parking Permits to RRMS employees and maintains database of permit records and parking violations.
• Setting up conference rooms for weekly Sales & Marketing department meetings as well as for meetings with clients, potential clients and other visitors.

Qualifications:

• 2-3 years of experience involving duties of a related nature required.
• High School graduate with a minimum two (2) year Associates Degree, or two (2) years of completed college while currently enrolled.
• Previous customer service or administrative experience is preferred.
• Requires strong interpersonal skills, flexibility, and professionalism at all times.
• In-depth knowledge of Microsoft Office platforms with the ability to adequately operate a computer/word processing equipment and all other general office equipment. Microsoft Excel experience is a plus.
• Must be able to fluently communicate in English with a working knowledge of grammar and spelling.
• Filing experience and the understanding/ability to maintain practices of high-level confidentiality a must.
• Experience operating a telephone system including making/answering phone calls is a plus.
• Successful post-offer drug screen

COVID-19 Requirements

• Must be vaccinated: at least 2 doses of Pfizer or Moderna.

What awaits you at Rapid Response:

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for special skills, particularly: bilingual in Spanish, and completed EMD or EMT certification
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities

About Rapid Response:

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information:

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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