On Site Data Entry Representative

Location:

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Shift Differentials

Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.

• For hours worked between Monday – Friday 6:01am 4:59pm, $20/hr (standard pay rate)
• For hours worked between 5:00pm and 9:00pm, +$0.50/hr.
• For hours worked between 9:01pm and 6:00am, +$1.00/hr
• For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00/hr

Role Summary

As a Data Entry Representative with Rapid Response Monitoring, you will craft custom solutions for our clients to help them protect their property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in.

Each day, you’ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working to make sure the clients’ needs are met with accuracy and efficiency.

To thrive in this role, you should view yourself as a craftsperson, not a salesperson. We’re not here to slap an easy fix on anything and get people off the phone. We’re here to set up account solutions that genuinely help each individual client. This client only wants burglary alerts that occur between Friday evening at 5 and Monday morning at 7? Only via text, no calls? Except on Saturday from 12-2pm? You can make that happen.

The ideal candidate will have exceptional attention to detail, be able to think on their feet, and be friendly but efficient on the phone.

This role provides excellent growth potential with Rapid Response. Many people have been promoted to other positions and departments from the call center, as we like to hire from within.

Responsibilities Include

• Receive inquiries from clients via phone, email, and fax
• Triage and field questions from clients
• Input contract information in our database
• Implement client account transfers and verify changes
• Ensure all client account entries adhere to jurisdictional regulations
• Provide team members with proofreading, scanning, mailing, and other administrative support

Qualifications

• High School diploma required, Associate’s or equivalent military experience preferred
• Attention to detail, with an ability to stay focused on assigned tasks
• Basic computer and typing skills
• Good communication - written and verbal, particularly on the phone
• Many of our positions require an extra level of screening to obtain Department of Defense security clearance
• Successful post-offer drug screen

COVID-19 Requirements

• Must be vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid Sick Time
• Paid Vacation Time
• The opportunity to make an impact on communities across the country every day

About Us

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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