Job details

Event Manager

ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.

ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit www.ON24.com.

Role Overview:

The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

Providing an enhanced ON24 experience to ON24’s customers and attendees
Strategic consultation and planning of a customer’s event
Event setup and live event support
Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Responsibilities:

Provide consultation, preparation, planning, and execution of events
Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
Act as product and subject matter expert
Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
Providing technical support and guidance during project implementations
Drive customer satisfaction with excellent customer service
Coordinate with all point of contact persons to manage the delivery of key event related elements
Perform webinar and virtual event related activities as necessary
Create and maintain collaborative customer documentation

Skills & Experience:

Bachelor’s degree or equivalent experience
Experience with Adobe Creative and Microsoft Office product suites
Strong technical skills and some knowledge of HTML and/or CSS
Well organized and able to provide high quality work 100% of the time
An interest in learning about virtual events technologies and services
Integrity, creativity, high standards, persistence, and achievement oriented
Ability to thrive in a rapidly changing environment
Sense of urgency to provide a rapid response to customer requests
Ability to communicate and collaborate effectively
Understanding of project management fundamentals

Perks & Benefits:

Health benefits designed to fit the needs of you and your family — including medical, dental, and vision plans
Unlimited PTO policy and wellness days to log off and recharge
11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness days
Employee Stock Purchase Plan
401K Plan with employer match
Reimbursements covering home office expenses, cell phone use, and classes for professional and personal development
Fitness and wellness perks including discounted memberships with 24 Hour Fitness

The base pay range for this position is $63,000 to $76,000. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.

EEOC:

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

By ON24

ON24, Inc. provides cloud-based Webcasting and virtual communications solutions for demand generation, partner enablement, virtual talent development, product launches, user conference, virtual trade shows, sales enablement, customer communication...

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FUNDING

Growth

DEPARTMENTS

Other

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE