Job details

Customer Support Specialist

OnBoard, a leading board management software provider, is seeking a Customer Support Specialist to provide tier one support for products. Ideal candidate will have experience in SaaS-based product support, strong analytical skills, and a commitment to quality customer service.

Skills

1-2 years of experience in SaaS-based product support & troubleshooting
Strong analytical, diagnostic, and problem-solving skills
Knowledge of Microsoft SQL Server, Windows Server, IIS Web Server, HTML
Technical documentation & writing skills

Responsibilities

Troubleshoot software bugs and data-related issues for customers
Respond to customer inquiries through support ticketing system via various channels
Assist customers in understanding and training on new software features
Collaborate in creating articles and documentation for customers and internal use

Benefits

Diverse and inclusive working environment
Opportunities for professional growth and development

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CEO of OnBoard

Paroon Chadha

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By OnBoard

Our passion for solving problems and taking bold action helps us be better partners with our colleagues, customers, and community. OnBoard’s work, mission, and vision are guided by a set of common values that serve our most important constituents,...

6 jobs

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE