Job details

Director of Customer Success - Enterprise and SMB

OneLocal is seeking a dynamic and experienced Director of Customer Success - Enterprise and SMB to shape the strategy and operations of the customer success function. The ideal candidate is a strategic leader with a proven track record in scaling customer success in fast-paced organizations providing enterprise SaaS.

Skills

Strategic thinking and ability to draw insights from customer interactions and data
Proven leadership in leading customer success teams to achieve business and customer satisfaction goals
Strong communication, interpersonal, and leadership skills

Responsibilities

Develop and implement customer success strategies and processes for client satisfaction and retention
Lead and grow the customer success team, fostering a culture of excellence and continuous improvement
Serve as a senior point of contact and escalation for key clients
Collaborate with cross-functional teams to align initiatives with company goals
Monitor customer success metrics and drive initiatives to improve customer satisfaction and loyalty
Work closely with Sales, Delivery, and Product teams to support customer acquisition and growth strategies