OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
As a Quality Assurance Reviewer, you will be responsible for evaluating customer interactions and assessing the performance of call center associates to ensure adherence to company standards. Your insights will help to enhance service quality and customer experience, making a significant contribution to overall operational success.
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At OneTouch Direct, we're redefining what it means to work in a call center, and as a Quality Assurance Reviewer, you’ll take center stage! With over two decades of experience partnering with Fortune 500 companies, we pride ourselves on delivering exceptional service while fostering a vibrant company culture. In this role, you'll dive into the world of customer interactions, evaluating both inbound and outbound calls to ensure our talented associates meet our high standards. Your keen eye for detail will be invaluable as you assess performance, pinpoint areas for improvement, and provide insightful feedback that helps our team shine. Not only will you compile comprehensive quality reports, but you'll also collaborate with team leaders to craft training programs that elevate our service quality. We’re looking for someone with a strong background in quality assurance—ideally, you’ll have 2-4 years of experience in a similar environment. Your ability to communicate effectively and your analytical skills will set you apart as you work independently and as part of a team. At OneTouch Direct, we believe in growth, both personally and professionally, and we’re excited to welcome someone who’s detail-oriented, organized, and ready to contribute to our ongoing quality initiatives. If this resonates with you and you’re ready to make a meaningful impact, we want to hear from you!
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OneTouch Direct, headquartered in Tampa, Florida, is an international sales and marketing company providing direct marketing strategies and call center solutions in consumer and B2B segments. OneTouch Direct has offices in New Jersey, New York an...
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