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Principal Customer Success Manager - job 2 of 2

OneTrust is looking for a Principal Customer Success Manager to join their Customer Experience team. The role involves acting as a trusted advisor for strategic customers, driving revenue retention and growth, fostering customer engagement, and ensuring maximum value for key stakeholders.

Skills

  • Excellent communication and persuasion
  • Proven success in client-facing roles
  • Ability to navigate B2B Enterprise SaaS solutions
  • Proficiency in SFDC and Gainsight

Responsibilities

  • Establish relationships with senior executive sponsors
  • Elevate operational components in customer delivery
  • Act as a primary contact and provide product guidance
  • Align customer roadmap with product roadmap
  • Deliver quarterly business reviews
  • Utilize adoption metrics and present health check data

Education

  • Bachelor's degree in a relevant subject

Benefits

  • Comprehensive healthcare coverage
  • Flexible PTO
  • Equity stock options
  • Annual performance bonus opportunities
  • 14+ weeks of paid parental leave
To read the complete job description, please click on the ‘Apply’ button
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CEO of OneTrust
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Kabir Barday
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At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and the planet.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$108,750/yr - $163,125/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 11, 2024

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