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Principal Customer Success Manager - job 2 of 2

OneTrust is looking for a Principal Customer Success Manager to join their Customer Experience team. The role involves acting as a trusted advisor for strategic customers, driving revenue retention and growth, fostering customer engagement, and ensuring maximum value for key stakeholders.

Skills

Excellent communication and persuasion
Proven success in client-facing roles
Ability to navigate B2B Enterprise SaaS solutions
Proficiency in SFDC and Gainsight

Responsibilities

Establish relationships with senior executive sponsors
Elevate operational components in customer delivery
Act as a primary contact and provide product guidance
Align customer roadmap with product roadmap
Deliver quarterly business reviews
Utilize adoption metrics and present health check data

Education

Bachelor's degree in a relevant subject

Benefits

Comprehensive healthcare coverage
Flexible PTO
Equity stock options
Annual performance bonus opportunities
14+ weeks of paid parental leave

To read the complete job description, please click on the ‘Apply’ button

OneTrust Glassdoor Company Review

2.8

OneTrust DE&I Review

No rating

CEO of OneTrust

Kabir Barday

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At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and the planet.

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FUNDING

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

LOCATION

Hybrid, based in Atlanta, GA

SALARY RANGE

$108,750/yr - $163,125/yr

EMPLOYMENT TYPE

Full-time, hybrid

DATE POSTED

May 11, 2024

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